CosMicIT
Website:
cosmic-it.com
Job details:
About the Company
Boomi Support Engineer (L2/L3 Operations & Platform Administration)
The Boomi Platform and Application Support Engineer will be responsible for providing end-to-end production support, administration, monitoring, troubleshooting, and operational governance for Boomi-based integration platforms and application interfaces. The role requires strong hands-on experience in Boomi AtomSphere/Boomi Enterprise Platform, Atom and Molecule runtime administration, integration process monitoring, incident resolution, change support, and coordination with application, infrastructure, security, and business teams to ensure stable, secure, and SLA-driven integration operations.
About the Role
The Boomi Platform and Application Support Engineer is expected to ensure reliable, secure, compliant, and high-performing integration operations by proactively monitoring platform and application health, resolving incidents efficiently, supporting controlled changes, reducing recurring issues, maintaining operational documentation, and driving continuous improvement across the Boomi integration landscape.
Responsibilities
- Provide Level 2 and Level 3 production support for Boomi integration applications, APIs, scheduled processes, real-time interfaces, batch interfaces, listeners, Atoms, Molecules, and runtime environments.
- Monitor Boomi process executions, failed documents, process schedules, listener status, integration queues, Atom/Molecule health, runtime availability, resource utilization, and platform alerts.
- Perform incident triage, impact assessment, root cause analysis, workaround implementation, permanent fix coordination, and post-incident documentation for platform and application issues.
- Troubleshoot failures related to connectors, maps, profiles, process logic, extensions, environment configurations, authentication, certificates, payload transformation, endpoint connectivity, and downstream application availability.
- Administer Boomi platform components including Atom and Molecule restarts, log collection, runtime property updates, environment extensions, listener configuration, user access support, certificates, license keys, version upgrades and connector updates.
- Execute middleware Software and tool installation, configuration, patching, maintenance, and tuning.
- Provide physical data file definition, placement, and optimization.
- Plan and install middleware version upgrades.
- Support deployment, rollback, migration, configuration, patching, and release activities across development, test, staging, and production Boomi environments.
- Coordinate with application teams, infrastructure teams, network teams, database teams, cloud teams, vendors, and business stakeholders to resolve integration and platform issues within agreed SLAs.
- Maintain operational documentation including runbooks, support SOPs, interface inventory, integration catalog, deployment notes, troubleshooting guides, CMDB updates, and knowledge articles.
- Support change requests, minor enhancements, defect fixes, connector configuration changes, certificate renewals, security updates, and operational improvement activities for existing Boomi integrations.
- Track recurring incidents, perform problem management analysis, recommend automation opportunities, and contribute to ticket reduction and continuous service improvement initiatives.
- Ensure compliance with customer policies for access management, audit logging, security controls, change management, release governance, and production support procedures.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline.
- 3–6 years of experience in middleware, integration, application production support, or platform operations, with at least 2 years of hands-on Boomi support experience.
- Experience working in enterprise support environments with 24x7 operations, on-call rotations, SLA-based incident handling, and production change governance.
- Boomi Associate Developer, Professional Developer, Administrator, or Integration certification is preferred.
- Prior experience supporting integrations across ERP, CRM, HR, finance, healthcare, retail, manufacturing, logistics, or supply chain domains will be an advantage.
Required Skills
- Hands-on experience with Boomi AtomSphere/Boomi Enterprise Platform, including process monitoring, deployment management, runtime administration, and environment configuration.
- Strong understanding of Boomi components such as Processes, Connectors, Maps, Profiles, Extensions, Environments, Atoms, Molecules, Listeners, Certificates, Process Reporting, and Integration Packs.
- Experience supporting integrations using REST, SOAP, HTTP/S, SFTP, FTP, AS2, JMS, database, file-based, EDI, and cloud application connectors.
- Working knowledge of XML, JSON, CSV, EDI X12/EDIFACT, SQL, API concepts, authentication methods, SSL/TLS, certificates, keystores, and secure connectivity patterns.
- Ability to analyze Boomi execution records, process logs, Atom logs, connector traces, document errors, platform alerts, performance issues, and application integration failures.
- Good understanding of hybrid integration landscapes involving SaaS applications, on-premise applications, ERP, CRM, HR, finance, supply chain, and enterprise data platforms.
- Familiarity with monitoring, alerting, ticketing, and collaboration tools such as ServiceNow, Jira, Azure DevOps, Splunk, Dynatrace, AppDynamics, or equivalent tools.
- Basic understanding of Linux/Windows server operations, networking, firewall rules, proxy configuration, load balancing, JVM/runtime resource utilization, and cloud infrastructure concepts.
- Knowledge of ITIL processes including incident management, problem management, change management, request fulfillment, release management, and knowledge management.
Preferred Skills
- Strong analytical, troubleshooting, and problem-solving skills with the ability to work effectively under production pressure.
- Good verbal and written communication skills to interact with technical teams, business users, vendors, and client stakeholders.
- Ability to prioritize incidents and service requests based on business impact, urgency, severity, and SLA commitments.
- Strong ownership mindset with attention to documentation, knowledge sharing, governance, compliance, and continuous improvement.
- Willingness to support shifts, weekends, planned maintenance windows, release activities, and critical production incidents as required.
Pay range and compensation package
[Pay range or salary or compensation]
Equal Opportunity Statement
[Include a statement on commitment to diversity and inclusivity.]
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