Central Operations Specialist

We are looking for an analytical and solutions-driven Operations Specialist to join our Global Rentals team in Tallinn, Estonia.

About Us

Bolt is one of the fastest-growing tech companies in Europe and Africa, with over 100 million customers in 45+ countries. We’re a global team of more than 100 nationalities joined on a common mission – to make cities for people, not cars. And we need you to make it happen!

About The Role

The Central Operations Specialist supports Bolt’s micromobility operations by ensuring that local teams perform according to SOPs and best practices, while supporting fleet and maintenance teams. Additionally, this role analyses the most relevant KPIs, and ensures that all vehicles are properly tracked in our systems and available to customers.

Moreover, the Specialist provides training and support to local ops if performance targets are missed.

Main tasks and responsibilities:

• Carry out preparatory activities before the weekly KPI review
• Drive KPI-focused mindset in the local operations
• Works with local ops teams to follow-up on KPIs and help improve performance
• Provide training and best practices to improve local team operations
• Keep the Standard Operating Procedure repository up to date. Develop new SOPs when needed.
• Support local ops with their operations on a daily basis
  
  
  

About you:

• You have 1-2 years experience in an operational position, ideally with a degree in business, supply chain, logistics, or analytics
• You are highly analytical and have a data-driven mindset.
• You are a strong leader and collaborator with excellent negotiation and communication skills (both verbal and written) in English.
• You have interpersonal skills and can deal with various stakeholders simultaneously.
• You have a strong sense of ownership with a hands-on approach.
• You thrive in a fast-paced environment
  
  
  

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Why you’ll love it here:

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.
• Some perks may differ depending on your location.

Bolt is one of the fastest-growing tech companies in Europe and Africa, with over 100 million customers in 45+ countries. We're a global team of more than 100 nationalities joined on a common mission – to make cities for people, not cars.