Experienced System Admin/Cloud Support Technician – Airline PaaS Solutions

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

We are looking for an Experienced System Admin/Cloud Support Technician – Airline PaaS Solutions

Position Overview:

We are looking for a motivated individual with very strong technical and problem-solving capabilities combined with the ability and desire to learn about and master complex system installations.

This is an opportunity for you to work in an international environment with a team of like-minded infrastructure experts in a cutting edge expanding Software Company. The global hosting and deployment team operates from six different locations: Gothenburg, Montreal, New York, Denver, Bangalore and Singapore.

Our team is providing Platform as a Service for airlines that are using our Flight Operations (Crew and Network & Operations Management) optimization products.

We are looking for someone that can help us support all of our customers globally in general and the EMEA customers in particular. You need to have a broad and strong knowledge about deploying and maintaining both local IT infrastructure and Cloud hosting environments. This position will be responsible for the daily and long-term support and services of both locally-deployed and cloud-hosted customers.

What’s in it for you?

You will be joining one of the largest companies in the world which means access to a wide range of products, technologies, training and benefits.

You will be able to work with colleagues and customers from all over the globe in an expanding and demanding business.

You get the opportunity to work with the biggest airlines in the world and help them with their Flight Operations (Crew and Network & Operations Management) production systems.

What do we do?

As a Sysadmin/IT Support Technician you will spend a significant part of your time in the following areas:

• Deploy and Maintain Hosted Environments to provide Platform as a Service (PaaS) to Customers.
• Work close to our customers globally to provide system administration and advanced technicalsupport to our Airline Crew and Network & Operations Management systems
• Work close to customers (both external and internal) as an infrastructure expert
• Assist clients with knowledge injections, proactive problem solving and daily management of production installations.
• Act as the primary infrastructure contact for the customer and work internally with different teams to ensure issues are resolved with quality and within expected time frames
• Install and maintain cloud based servers
• System provisioning, configuration, hardening, patching and change management of deployments
• Support and maintain client’s production deployments on a daily basis and 24/7 through periodically on-call assignments'
  
  
  

Who are you?

Basic Qualifications (Required Skills/Experience):

• 5 or more years work experience in Networking/Infrastructure/Sysadmin (Installation, configuration & maintenance)
• Minimum 2 years experience/knowledge of working with either development, configuration, support or infrastructure of Jeppesen Flight Operations (Crew and Network Operations) products
• VMware
• Red Hat Linux Enterprise Server
  
  
  

Preferred Qualifications (Desired Skills/Experience):

• Network design, administration and troubleshooting, Routers/Firewalls
• Microsoft Windows Server
• Microsoft Windows Active Directory
• Citrix XenApp
• OpenVPN
• Citrix Netscaler ADC
• Cloud computing, (provisioning, maintenance)
• Databases (Oracle preferred, MongoDB, Postgres)
• Grafana (monitoring platform)
• Network administration and troubleshooting (NAT/DNS)
• Shell scripting
• SSL/TLS Certificates
• Experience/knowledge of working with either development, configuration, support or infrastructure of Jeppesen Crew and Network Operations products
• Exceed Turbo X
• Python, Ansible
• Altair Grid Engine
• Experience with IPA, SAML, LDAP and similar technologies
  
  
  

We put great emphasis on your personal characteristics. We value individuals who:

• Have excellent written and verbal communication skills in English
• Ability to perform troubleshooting under time pressure
• Take ownership of issues and work well both independently and within a team
• Are service-minded and enjoy helping customers and colleagues
• Get excited from technical challenges and solving technical problems
• Enjoy a variety of challenges of a highly technical nature
  
  
  

The team you will be working with, consists of 21 IT Infrastructure experts (globally). The team is today serving about 45 airline customers. We are supporting all our customers 24x7 with a Follow-the-Sun support model on weekdays and periodically on-call rosters during the weekend.

Relocation:

This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense.

Visa Sponsorship:

Employer will initiate the visa application; however, the successful candidate will cover the cost of visa.

The company:

The Boeing subsidiary Jeppesen is one of the largest software development companies in Digital Aviation. We develop optimization solutions for the world’s leading airlines. We focus on innovation and continuous improvement to bring more value to our clients, and explore emerging technologies such as quantum computing, AI and big data analytics.

The Crew Portfolio is based in Sweden, Gothenburg. You will work in a one-of-a-kind software development organization with fascinating solutions that make a real difference to people around the world. You will be working in an agile learning organization, surrounded by a team of talented and creative colleagues who are dedicated to our customers. You will learn and broaden your perspective by working with 400 IT professionals from more than 30 different nations, as part of a global organization where you collaborate with customers and colleagues across the world. Most importantly, you will be expected to make a difference.

Applications for this position will be accepted until Apr. 04, 2025

Export Control Requirements: This is not an Export Control position.

Relocation

Relocation assistance is not a negotiable benefit for this position.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

Not a Shift Worker (Sweden)

Equal Opportunity Employer:

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.

The Boeing subsidiary Jeppesen is one of the largest software development companies in Digital Aviation. We develop optimization solutions for the world's leading airlines. We focus on innovation and continuous improvement to bring more value to our clients, and explore emerging technologies such as quantum computing, AI and big data analytics.