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Company Description IJM Toyota is part of the expanding IJM Group, which is growing its automotive presence beyond Punjab into key markets such as Delhi NCR and the wider region. The company focuses on delivering high-quality Toyota vehicles and services, with an emphasis on customer trust and long-term relationships. Team members join a dynamic, growth-oriented environment with opportunities to contribute to service excellence and operational improvement. IJM Toyota promotes ethical business practices and a collaborative workplace where performance and professionalism are valued.
Role Description This is a full-time, on-site Service Advisor role based in Dubai, United Arab Emirates. The Service Advisor will welcome customers to the service department, understand their vehicle concerns, and document requests accurately in the system. The role includes preparing job cards, coordinating with technicians, tracking repair progress, and ensuring timely completion of service work. The Service Advisor will explain service recommendations and costs, obtain approvals, and provide clear updates and post-service follow-up to maintain high customer satisfaction. Daily responsibilities also include handling aftersales queries, managing appointments, maintaining service records, and supporting dealership service targets.
Qualifications
- Strong customer orientation with skills in Customer Satisfaction, Customer-focused Service, and Customer Service.
- Excellent Communication skills, including clear verbal and written interaction with customers and internal teams.
- Experience or understanding of Aftersales processes, including service scheduling, follow-up, and issue resolution.
- Previous experience as a Service Advisor or in automotive service operations is preferred.
- Basic technical understanding of vehicles and service procedures to explain work clearly to customers.
- Ability to work on-site in a fast-paced environment, manage multiple tasks, and meet service timelines.
- Proficiency in using dealership management or service software systems is an advantage.
- High school diploma or equivalent required; vocational or technical training in automotive fields is a plus.
- Professional, respectful approach with a commitment to non-discriminatory, inclusive customer and team interactions.
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