Description
JOB DESCRIPTION
TITLE: Floor Attendant Supervisor
DEPARTMENT: Sports Club - Fitness
REPORTS TO: Fitness Manager
JOB OVERVIEW
The supervisor manages floor attendants and their schedules and responsibilities, oversees tasks such as cleaning equipment and fitness areas, manages machine maintenance, and makes sure the appropriate materials needed for the fitness space are stocked appropriately.
WORK ENVIRONMENT
The Boar’s Head Sports Club, Fitness Center
ESSENTIAL JOB FUNCTIONS
· Manage floor attendants and their schedules, primary point of contact, deliver feedback to fitness manager
· Develop and oversee daily task lists to keep fitness spaces clean
· Organize periodic deep cleans
· Stock fitness spaces with towels, wipes, and other items provided such as tissues
· Greet and assist members/guests while providing exceptional customer service
· Manage maintenance requests such as facility issues in coordination with fitness manager, i.e. temperature, cable, painting, etc.
· Filing equipment maintenance reports
· Manage purchasing for fitness areas in coordination with fitness manager
· Ensure enforcement of fitness floor policies
· Coach floor attendants on communication, conflict resolution, use of judgement