Project Management Office (PMO) Manager

A Project Management Office (PMO) Manager is responsible for overseeing and directing the PMO, ensuring that project management processes are followed effectively, and that projects are delivered on time, within budget, and to the required quality standards. Act as a bridge between senior management, project teams, and stakeholders, aligning projects with strategic goals and providing guidance and support. Strategic Alignment: Ensuring project teams are aligned with the organization's strategic objectives and business goals. Portfolio Management: Overseeing the project portfolio for a defined geography Prioritizing projects based on BMC Helix ProServ strategy Communicating effectively with various stakeholders, including senior management, project teams, customers, partners and external parties. Financial Management: Proactive planning to achieve quarterly, half-yearly and annual revenue goals assigned to the business function. Monitoring budget planning, utilization, and recognition on all projects delivered by the team members. Managing Bad Debts and recovery process. Resource Management: Managing and allocating resources across projects Maintaining 10-20% additional capacity Ensuring all resources are adequately skilled on all BMC Helix product lines Ensuring all resources are PMP certified, and the certifications are renewed on a timely manner. Ensuring all resources are certified in the most updated ITIL standards. Providing training and mentorship to project managers and team members. Stakeholder Management: Working in closely with the Resource Management, Sales, and Customer Success teams on pipeline generation and demand planning. Partnering with the Service Delivery, Support, and R&D teams ensuring smooth delivery of projects and escalation management. Process Management: Implementing, and maintaining standardized project management processes and methodologies as prescribed by the BMC Helix Project Management best practices. Ensuring the teams are proficient in using BMC Helix Project Management tools and applications. Identifying areas for improvement in project management processes and practices. Governance & Reporting: Tracking project progress, identifying risks and issues, and implementing corrective actions. Establishing procedures to review project progress. Providing regular project status reports to senior management and stakeholders. Conducting and/or participate in Steerco meetings. Preparing weekly, monthly, and quarterly reports and summaries on all KPIs

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