Website:
expertrons.in
Job details:
Role Overview
We are looking for an experienced BMC Remedy professional to lead the development, administration, and integration of the BMC Remedy IT Service Management Suite, with a strong focus on ITSM and associated modules. The candidate will be responsible for meeting customer requirements and driving implementation of additional functionality across the Remedy ITSM landscape.
Responsibilities
- Hands-on development and administration of BMC Remedy Helpdesk, Atrium CMDB, ITSM, ARS 8.x/9.x, and ITSM Suite Web Services (SOAP/REST)
- Work on Smart IT and Smart Reporting
- Write efficient workflows
- Perform maintenance across Development, QA, and Production environments
- Make configuration and administrative changes, including updates to foundation data, roles, permissions, and CMDB configurations
- Develop the CMDB to incorporate Configuration Items (CIs) into the federated BMC Common Data Model, ensuring relationships between CIs are fully mapped
- Propose and implement architecture for custom integrations
- Diagnose and remediate issues within Remedy ITSM Change and Service Management
- Resolve complex issues and implement projects at an advanced technical level
- Create/modify ARS objects for enhancements and bug fixes
- Provide after-hours and weekend support as needed
- Deploy BMC Remedy Asset Management and work with IMAC processes
- Integrate Remedy with other applications (e.g., Netcool, CRM, provisioning software) using Web Services and/or AIE
- Translate business requirements into technical design documents
- Prepare HLD, LLD, use case diagrams, and process documentation
- Create process, data, and workflow models, including third-party component integration
Qualifications
- B.Tech / B.E / BCA / MCA
- Minimum 6+ years of Remedy development experience with large-scale Remedy ITSM environments
Candidate Profile
- Strong understanding of BMC Remedy architecture and its components
- Good knowledge of the Common Data Model in BMC Atrium CMDB
- Solid grounding in ITSM and ITIL processes
- Experience with BMC ARS API, CMDB, E-mail Engine, Web Services, LDAP, and SSO integrations
- Exposure to BMC Analytics and BMC Atrium Orchestrator
- Experience with BMC Atrium Integration Engine and Atrium Integrator
- Comfortable working in production support environments requiring troubleshooting, RCA, and deployment ownership
Skills: bmc remedy,bmc remedy developer,remedy l3
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