DigiHelic Solutions Pvt. Ltd.
Website:
digihelic.com
Job details:
Job Description – BMC Helix ITSM / DWP / Discovery Engineer
Role: BMC Helix ITSM / DWP / Discovery Engineer
Experience: 5 – 8 Years
Location: PAN India
Budget: Open / Can be discussed for suitable candidates
Job Summary:
We are looking for an experienced BMC Helix ITSM / Digital Workplace (DWP) / Discovery Engineer with strong expertise in BMC Helix platform administration, integrations, CMDB engineering, and workflow automation. The ideal candidate should possess hands-on experience in troubleshooting complex platform issues, designing integrations, and supporting enterprise ITSM environments.
Key Responsibilities:
- Demonstrate deep expertise in BMC Helix ITSM, Digital Workplace (DWP), and Discovery suite functionalities, including customization and extensibility.
- Debug and resolve complex issues such as data corruption, performance degradation, failed reconciliation jobs, and integration failures.
- Perform root cause analysis (RCA) and implement permanent fixes for recurring issues.
- Work extensively on CMDB engineering concepts including normalization, reconciliation, and best practices.
- Build, customize, and optimize service catalogue entries and workflows within Digital Workplace Service Catalogue.
- Develop automated approval workflows and service request processes aligned with business requirements and operational reliability.
- Design and support REST API-based integrations with identity management systems, monitoring tools, and third-party platforms.
- Support integrations between BMC Discovery and Helix CMDB to enrich and maintain CI data accuracy.
- Implement automated discovery data feeds and infrastructure synchronization pipelines into CMDB.
- Coordinate with cross-functional teams to ensure consistency between discovered assets and CMDB records.
- Plan and execute Helix platform upgrades and patching activities including regression testing, rollback planning, and production readiness validation.
Required Skills:
- Strong hands-on experience in BMC Helix ITSM Suite
- Expertise in Digital Workplace (DWP) and Discovery
- Good understanding of CMDB architecture and reconciliation processes
- Experience with REST APIs and integration concepts
- Strong troubleshooting and performance tuning skills
- Knowledge of ITSM processes and service catalog management
- Experience in workflow automation and approval process implementation
- Good communication and stakeholder coordination skills
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