Description
Join Our Team—Where Values Drive Exceptional Banking Experiences
We’re seeking a Branch Supervisor to lead branch operations, cultivate strong client relationships, and support market growth while maintaining a positive, compliant, and service-oriented environment.
As part of our continued commitment to strategic focus and accountability, First Carolina Bank is guided by our core values: Intentional, Responsive, Enterprising, and Considerate. These principles shape how we serve our customers, support our teams, and steward our communities—ensuring trust, consistency, and excellence in every relationship.
Why You’ll Love This Role
- Lead and support a collaborative, people-first branch team focused on accountability and service excellence
- Build meaningful relationships with customers, community partners, and internal stakeholders
- Balance customer experience with sound judgment, risk awareness, and operational discipline
- Play a key role in deposit growth, sales support, and cross-functional collaboration
- Serve as a trusted partner to market leadership, lending, operations, and corporate teams
- Lead with empathy, stability, and consistency in a highly relationship-driven environment
What Makes You a Great Fit
- Warm, approachable, and people-oriented leadership style; steady and collaborative by nature
- Values teamwork, consensus-building, and supporting others’ success
- Exercises good judgment and balances customer needs with risk and compliance requirements
- Thrives in structured yet relationship-focused environments
- Enjoys developing others, fostering engagement, and strengthening team culture
- Comfortable working across functions and adapting to evolving business priorities
Key Responsibilities
- Establish and maintain a healthy branch culture focused on accountability, productivity, and customer experience
- Develop and strengthen relationships with existing and prospective clients through exceptional service
- Support market leadership, commercial lenders, and business development initiatives
- Oversee daily branch operations including account activity, balancing, and transaction accuracy
- Monitor assigned accounts for overdrafts, service charges, returns, and related activity
- Ensure compliance with audits, regulatory procedures, and internal controls
- Identify training needs, coach staff, and support performance development
- Supervise branch personnel, including performance feedback and staffing support
- Serve as liaison with Corporate Human Resources and internal partners as needed
Qualifications
- Bachelor’s degree or at least 3 years of experience in a sales and customer service environment
- Strong leadership, communication, and interpersonal skills
- Proven ability to multi-task, prioritize, and remain organized in a fast-paced environment
- Strong computer proficiency
- Ability to exercise independent judgment and escalate appropriately
- Banking experience preferred
- Prior people leadership experience preferred
- JHA platform experience a plus
Risk Management Requirements
- Understands and adheres to workplace policies, code of conduct, privacy, and information security guidelines
- Complies with all applicable regulatory requirements, including Anti-Money Laundering (AML), Bank Secrecy Act (BSA), and USA PATRIOT Act
- Acts within authorized limits and delegated authorities
- Follows established processes and controls to protect shareholder and customer interests
Benefits
- Competitive total compensation
- Comprehensive health, dental, and vision insurance
- Retirement savings plans with company match
- Paid time off and holidays
- Professional development and leadership training opportunities
- Employee assistance programs
- Opportunities to engage in community service and outreach
Our Core Values
Enterprising: We take a do-business approach—finding thoughtful, resourceful ways to support customers and communities.
Intentional: We follow through, honor commitments, and act with care and precision in everything we do.
Responsive: We deliver frictionless banking experiences by answering the bell quickly and exceeding expectations.
Considerate: We act with professionalism, empathy, and respect—supporting one another and the markets we serve.
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Summary
Position Purpose:
As the Branch Supervisor, you will lead your market’s Branch staff, assist with the banking relationships for Retail and Commercial platforms, and assist with ensuring the market reaches its deposit goals.
Primary Responsibilities:
· Establishes and maintains a healthy team culture that promotes accountability, performance, productivity, and prioritizes the customer’s experience to encourage organic growth.
· Develops positive relationships with existing and prospective clients, demonstrating excellent customer service when responding to customer inquiries and concerns.
· Identifies training needs and opportunities of branch staff; develops and implements a plan for meeting those needs by equipping team members with the tools necessary to succeed.
· Supports Senior Banking Officer, Commercial Lenders, and Market Executive/President by collecting necessary financial information to help ensure strong business development and cross sale opportunities.
· Coordinates with market team to create the best financial outcomes for customers, while ensuring them First Carolina Bank can effectively meet their needs with a range of products and services.
· Learns the Sales Platform strategies, responsibilities, and procedures to include account openings, account management and treasury management for individual and business clients and prospects.
· Responsible for ensuring deposit growth to obtain the bank’s deposit growth objectives by promoting the Bank’s products and services.
· Monitors and makes decisions on assigned DDA accounts related to overdrafts, service charges, return items, charge backs, etc.
· Ensure that the branch balances all transactions at the close of each business day; helps solve balancing problems.
· Collaborates with Internal Audit Manager to ensure branch compliance with monthly audits and regulatory procedures.
· Collaborates with the Retail Operations Manager to ensure effective performance in the areas of retail operations, production, customer service, and training in accordance with the bank’s objectives.
· Follow up to ascertain that transactions are completed to the customer's satisfaction.
· Oversee the supervision of branch personnel and recommends their commendation, discipline, and discharge when necessary.
· Oversee Human Resources duties for the Bank and serve as the main contact/liaison for Corporate Human Resources, Bank and employees as needed.
· Oversee general maintenance of the branch.
· Perform other duties as assigned by management.
Authority, Impact, Risk:
· Assists market team with ensuring loan and account documentation is complete and accurate.
· Exercises good judgment that balances risk to shareholders and customer experience when making decisions.
· Completes all Bank required training classes.
· Official Check Authority, Check Cashing Authority, Wire Signing & Input Authority, Teller Override Approval Authority.
· Ensures appropriate due diligence is exercised in new account opening, credit applications, wire transfers, maintenance of files, credit bureau reporting and other processes.
· Coordinate Branch coverage when needed due to vacations, illness, and leaves of absence
Key Relationships:
· Close partnership with Senior Banking Officer, Market Executives, Retail Operations Specialist, and Director – Treasury Management
· Partnership with Executive Managing Director – Commercial Banking & Wealth Management, Executive Managing Director – CREB, Managing Director –Retail Delivery, Product Management, & Marketing, and Retail Operations Manager
· Routine interaction with department heads across Retail, Operations, IT, Sales, and Compliance
· Universal Bankers and customers
· Board Members and Shareholders
Managerial Accountability:
· Supervisory responsibility for Universal Bankers including training, adherence to departmental process and procedures, performance reviews and salary administration.
Working Conditions:
· Ability to work under tight deadlines.
· Ability to be self-motivated and well organized.
· Ability to multi-task.
· Excellent verbal & written communication skills.
· Some travel.
· Prepare presentations, conduct training, and hold meetings with branch staff.
Time Allocation:
· Partner with market team on sales process, customer service objectives, meeting deposit goal….35%
· Manage Retail Branch & Staff….30%
· Customer due diligence (i.e. Reviewing, processing, scanning, daily reports etc.)…. 20%
· Assist customers…15%
Job Specifications:
Position adheres to confidentiality policy, code of ethics and knowledge of Bank Secrecy Act and best practices and other pertinent Regulatory laws and regulations.
Required:
· Bachelor’s Degree or at least 3 years’ experience in a sales & customer service environment
· Strong computer skills
· Exceptional human relations and communication skills
Preferred:
· 5 years of progressively more responsible job-related experience
· Prior management experience preferred.
· Banking experience
· JHA Platform experience
· High capacity for learning and articulating ideas
Risk Management Requirements:
Understands and adheres to Workplace Policies, Code of Conduct, privacy, and information security guidelines. Understands and adheres to Anti-Money Laundering, Bank Secrecy Act, and Compliance with the USA PATRIOT Act policies and procedures applicable to position, completing any supporting requirements within defined timeframes. Acts within authorized limits and delegated authorities and role applicable policies and procedures. Follows processes and controls to protect shareholder interests. Mitigates risk to the bank and customers by following all applicable security procedures.
Equal Opportunity Employer including Veterans/Disabilities