Customer Support Executive

Are you the go-to problem solver in your group? Do you thrive in fast-moving environments where every second counts? Are you fluent in English and at least two regional languages like Hindi, Tamil, Telugu, Kannada, or Malayalam? If yes – you might be the support hero we're looking for! We're not just offering a job — we're offering a front-row seat at the intersection of technology, gaming, and finance, where customers are passionate and expectations are high. Your mission? To be the voice of calm, clarity, and confidence in every customer interaction. Your Mission, Should You Choose to Accept It: Be the first responder to user queries via chat or phone – and always with a human touch. Guide users through technical hiccups, gameplay questions, or payment-related concerns like a pro. Decode complex issues, provide actionable solutions, and make users feel heard, helped, and happy. Work closely with product and tech teams to escalate tricky issues – no dead ends here. Keep a pulse on product updates, bugs, and community feedback – be the voice that connects users and teams. Maintain clear, concise records of customer interactions (yes, being organized is cool here). You'll Thrive Here If You Have: 1–3 years of experience in fintech, online gaming, or a fast-paced digital support environment. Fluency in English and any two of the following: Hindi, Tamil, Telugu, Kannada, Malayalam. A natural knack for empathy, tech-savviness, and problem-solving on the fly.