Customer Support / Chat Support – iGaming Industry

We are a leading iGaming platform offering top-notch gaming and betting experiences. To enhance our customer experience, we are looking for a Customer Support / Chat Support Executive with prior experience in the iGaming industry. If you have a passion for customer service and gaming, this role is for you! Job Responsibilities: - Provide real-time chat, email, and phone support to customers regarding account issues, payments, withdrawals, game queries, and promotions. - Assist users with troubleshooting login issues, transaction failures, and other technical concerns. - Address and resolve customer complaints professionally and efficiently. - Guide players on deposit methods, bonuses, wagering requirements, and responsible gaming policies. - Escalate unresolved issues to the appropriate department while ensuring timely follow-ups. - Maintain accurate records of customer interactions and feedback. - Stay updated on new games, promotions, and platform changes to provide accurate assistance. Requirements: - Previous experience in a Customer Support / Chat Support role within the iGaming industry (casino, sports betting, or online gaming) is a must. - Strong communication skills in English & Hindi (Additional languages like Malayalam, Kannada, Tamil, or Telugu are a plus). - Knowledge of casino games, sports betting, and payment methods used in iGaming. - Ability to handle multiple chats and resolve queries efficiently. - Familiarity with CRM tools, live chat platforms, and support ticketing systems. - Strong problem-solving and conflict-resolution skills. - Willingness to work in rotational shifts, including weekends and holidays.

We are a leading iGaming platform offering top-notch gaming and betting experiences.