Associate Product Support Specialist

Bloomreach is the world’s #1 Commerce Experience Cloud, empowering brands to deliver customer journeys so personalized, they feel like magic. It offers a suite of products that drive true personalization and digital commerce growth, including: Discovery, offering AI-driven search and merchandising; Content, offering a headless CMS; Engagement, offering a leading CDP and marketing automation solutions. Together, these solutions combine the power of unified customer and product data with the speed and scale of AI optimization, enabling revenue-driving digital commerce experiences that convert on any channel and every journey. Bloomreach serves over 850 global brands including Albertsons, Bosch, Puma, FC Bayern München, and Marks & Spencer. Bloomreach recently raised $175 million in a Series F funding round, bringing its total valuation to $2.2 billion. The investment was led by Goldman Sachs Asset Management with participation from Bain Capital Ventures and Sixth Street Growth. For more information, visit Bloomreach.com. We’re currently expanding our Bloomreach Engagement Support Team, and we’re looking for a new colleague to join as a Associate Product Support Specialist. Are you up for the challenge? We are looking for candidates who will be flexible to work in a 24/7 work environment. Tasks and responsibilities: Provide consulting to Bloomreach Engagement users through live chat or other channels if needed, covering topics such as: Product and technical questions about the Bloomreach Engagement platform and related technologies (Shopify, Google BQ, push notifications); Questions about different marketing related topics (e.g. emailing); Helping our clients understand how to create reports, segmentations, campaigns or analyses in their respective projects; Diagnose requests, walk customers through the problem-solving process and/or refer the most specialized cases to experts; As an expert, provide help to other consultants with advanced use-cases. What we expect of the candidate: Basic understanding of HTML, CSS, JS; Problem solving skills (from identification to resolution); Analytical thinking and ability to learn quickly; English language (advanced or native level); Interest in data analytics and online marketing; Know how to communicate and build relationships over time with clients; Previous work experience in a client facing role, support or in marketing. What we’ll consider an asset: Understanding of the link between frontend and backend, network requests; Basic understanding of programming (algorithms, conditions, cycles); More than 1 year of experience in SaaS company. Added value of the role: Become an expert on the Bloomreach Engagement platform and help provide solutions for both clients and colleagues; Provide immediate problem-solving to industry professionals; Help build relationships with clients like Ebuyer, Sofology, River Island and help shape their attitude towards Bloomreach Engagement. What you might like about this role: Identifying and resolving more advanced and non-standard tasks in the Bloomreach Engagement app; Getting to the root of problems; Cooperating with the Product team in order to improve our platform, with a possible career path leading to Product Manager; Working closely together with business consultants, technical consultants and Bloomreach Engagement Academy trainers by providing them with knowledge about the Bloomreach Engagement Platform.

Bloomreach is the world’s #1 Commerce Experience Cloud, empowering brands to deliver customer journeys so personalized, they feel like magic. It offers a suite of products that drive true personalization and digital commerce growth.