Junior Engineer – Information Technology (Service Desk Engineer)

Bloom Energy, a pioneer in clean, reliable energy technology, is hiring a Junior Engineer – IT to join their world-class team in Bangalore. This role involves supporting internal IT systems, hardware, and software while delivering excellent customer service. Responsibilities: Diagnose and resolve hardware/software issues on Windows, macOS, Linux, virtual desktops, mobile OS, and printers Handle end-user queries via phone, email, or chat with timely resolution Install, configure, and troubleshoot hardware including laptops, workstations, printers, and mobile devices Provide technical assistance and training to users Document ticket status and provide updates to customers and management Maintain SOPs and customer service guidelines for desktop support Skills & Qualifications: Bachelor's degree in Computer Science, Engineering, or equivalent Basic knowledge of computer hardware and software Familiarity with Windows, macOS, Linux OS Understanding of network protocols and technologies Strong communication and interpersonal skills Ability to work independently and collaboratively Attention to detail and strong problem-solving skills Basic knowledge of automation tools and scripting

Bloom Energy develops highly efficient, clean on-site power generation systems originally developed for NASA's Mars Program. Bloom's technology reduces greenhouse gas emissions and operating costs, delivering reliable, resilient energy to major Fortune 100 companies across industries worldwide. Headquartered in San Jose, California, Bloom Energy is rapidly growing and committed to diversity and equal opportunity employment.