Support Engineer

This is a full-time role located in San Francisco, CA, though it is ok to be remote sometimes! As a Support Engineer at Bland, your primary responsibility will be ensuring the success of our enterprise customers as they go live with their AI phone agents. You will help with prompting, integrations, and directly with customers to make sure they have whatever they need to succeed. This is a hands on, customer facing role. We are a start-up, and we need people who understand what that means. We aren't a super traditional team, but we are an extremely effective one. We love unique backgrounds, hard workers, and intelligent people who take pride in everything they do. Things you might do: * Onboard enterprise customers, helping with initial prompting, integrations, and set-up. * Weekly check-in calls with project leaders, weekly workshops with engineers. * Anything the customer needs, we make happen, your job is to take the actions needed to do just that You will… * Work closely with our customer success and sales teams to better understand our customers needs and how we can ensure their success. * Build conversational pathways for and with our customers. * Spend time on customer calls, providing support to sales.

At Bland.ai, our goal is to empower enterprises to make AI-phone agents at scale. Based out of San Francisco, we're a quickly growing team striving to change the way customers interact with businesses. We are backed by some of Silicon Valley's finest; Including founders of Twilio, Affirm, ElevenLabs, and many more.