Application Support Analyst 2

The Application Support Analyst position is responsible for handling any incoming customer support inquiries, performing troubleshooting using various resources, and if needed, elevates issue to Senior Application Support Analyst Services. You'll Get To: Coordinate with customer to determine functional requirements and determine technical solutions. Analyze data in support of proposed projects, business cases, and system requirements. Coordinate with customers and/or technical staff to resolve issues with software applications. Use accepted project management, application development and documentation standards and processes. Test, implement, document and maintain software applications. Work as a member of a team and provide support for applications. Use formalized development methodology to assure that risks to security and business process integrity are identified and mitigated. Gather the customer's information and determine the customer's issue by analyzing the symptoms and figuring out the underlying problem. Identify what the customer is trying to accomplish. Use available knowledge & resources to provide possible solutions. Document client issue and process of resolution. Handle incoming support inquiries.

It's fun to work in a company where people truly believe in what they're doing! At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications. Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance. Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers. Work, Play and Grow at BlackLine!