Customer Support Representative

Are you passionate about providing excellent customer support? If so, we have an exciting opportunity for you to join our Customer Success team as a Customer Support Representative. As a Customer Support Representative, you will be responsible for providing world-class customer service to our clients. This includes answering inquiries, resolving issues, and ensuring our customers have a positive experience with our products and services. You will be the voice of the company, and your interactions with our clients will be critical to maintaining strong relationships and driving customer satisfaction. Key Responsibilities: - Respond to customer inquiries and support requests via phone, email, and chat - Troubleshoot and resolve customer issues in a timely and efficient manner - Escalate complex issues to the appropriate teams for further investigation and resolution - Provide recommendations and suggestions to improve our products and services - Maintain detailed records of customer interactions and actions taken - Continuously learn about our products, services, and industry to better assist customers Qualifications: - 1-2 years of customer service or support experience, preferably in a technology or software environment - Strong communication and interpersonal skills, with the ability to effectively engage with customers - Excellent problem-solving and critical thinking skills - Proficient in using CRM systems and other customer support tools - Comfortable working in a fast-paced, dynamic environment - Passion for providing exceptional customer service

Blackbaud is the world's leading cloud software company powering social good. Serving the entire social good community—nonprofits, foundations, corporations, education institutions, and individual change agents—Blackbaud connects and empowers organizations to increase their impact through cloud software, services, expertise, and data intelligence. The Blackbaud portfolio is tailored to the unique needs of vertical markets, with solutions for fundraising and CRM, marketing, advocacy, peer-to-peer fundraising, corporate social responsibility, school management, ticketing, grantmaking, financial management, payment processing, and analytics. Serving the industry for more than three decades, Blackbaud is headquartered in Charleston, South Carolina and has operations in the United States, Australia, Canada, Costa Rica, and the United Kingdom. For more information, visit www.blackbaud.com.