Site Reliability Engineer

Why Birdeye? Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye's AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive. At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2. Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who's who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. Responsibilities Monitor site reliability and performance using existing monitoring systems. Improving monitoring for better efficiency. Fix/troubleshoot site down issues and prepare RCA Participate in 24x7 rotation and actively work on daily operation tasks. Scale ec2 and kubernetes based infra according to the traffic pattern Continuously improve the quality of our infrastructure Document system design and procedures for the production incidents Working with DevOps in improving automation tools/Terraform state / Ansible playbooks You will be responsible for the application and all aspects of it in production including the user experience Work reciprocally with developers in supporting new features, services, releases, and become an authority in our services Requirements Bachelor's degree in Computer Science or equivalent Experience in public cloud like AWS / Google cloud / Azure Experience with Kubernetes and helm Experience with log sniffer tools like ELK/Graylog Curiosity and eagerness to learn and adapt to new tools, mostly around kubernetes ecosystem Experience with monitoring systems like Newrelic, DataDog, Coralogix, Zabbix , Prometheus & AWS cloud watch Similar past industry experience with 24x7 monitoring production environment with Kubernetes and Linux majorly. Added advantages: Exposure to work with a global teach team on a highly available multi-cloud SaaS application. Exposure to containerization

Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye's AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive. At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2. Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who's who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.