Website:
akmv.co.in
Job details:
Job Description – AEPS Operations & Biometric Specialist
Location: New Delhi
Experience: 3–5 Years (Relevant AEPS Experience Mandatory)
Working Mode - 6 Days in a week
Role Overview
We are looking for an AEPS Operations & Biometric Specialist with strong hands-on experience in AEPS cash withdrawal, biometric authentication, and face ID based identity validation. The ideal candidate should have previously worked with a payment bank or fintech organization and should be capable of handling end-to-end AEPS transaction operations, including troubleshooting, vendor coordination, and compliance alignment.
Key Responsibilities
AEPS Transaction Operations
- Manage end-to-end AEPS cash withdrawal transactions Monitor transaction success/failure trends and resolve AEPS-related issues Handle biometric authentication failures, UIDAI-related errors, and retries Support reconciliation and settlement coordination for AEPS transactions
Biometric & Face ID
- Management Deep understanding of fingerprint biometric devices (RD services, device errors, certification issues)
- Handle face authentication / face ID flows associated with AEPS
- Coordinate with biometric device vendors and RD service providers
- Troubleshoot issues related to UIDAI authentication, device mismatch, and latency
Vendor & Bank Coordination
- Liaise with payment banks, sponsor banks, and AEPS service providers
- Coordinate with NPCI/UIDAI ecosystem partners for issue resolution
- Support onboarding and certification of biometric devices and updates
Compliance & Controls
- Ensure AEPS operations are aligned with NPCI and UIDAI guidelines
- Support audit, compliance checks, and operational SOPs
- Maintain documentation for AEPS processes, error codes, and resolutions
Internal Support
- Act as an SME (Subject Matter Expert) for AEPS-related escalations
- Support customer care and ops teams with root-cause analysis
- Assist product/tech teams with AEPS enhancements and fixes
Required Skills & Experience
3–4 years of hands-on AEPS experience in a payment bank or fintech
Strong knowledge of:
- AEPS cash withdrawal flow
- Biometric authentication (fingerprint)
- Face authentication / Face ID in AEPS
- RD services & biometric device ecosystems
- Experience handling UIDAI / NPCI-related issues
- Familiarity with AEPS error codes, timeouts, and reconciliation issues
- Good coordination skills with banks, vendors, and internal teams
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