BIOLYPH is growing! We are seeking an experienced, team-oriented, and responsive Client Service Facilitator. This full-time position offers your choice of a 4 or 5 day work week, competitive benefits, and a culture of life-work balance.
Our Client Service Facilitator engages with and talks to our Clients to build positive relationships and act as a liaison between our Clients and the Production Team. This will be done in alignment with BIOLYPH’s business model of producing our Clients’ IVD/RUO products Effectively, Efficiently, and Economically.
Essential Functions:
- Cultivate lasting relationships with Clients, providing personalized, high-quality service
- Act as the initial point of contact to professionally resolve complex Client inquiries
- Respond to Client emails and phone calls
- Consult with other departments regarding Client needs
- Facilitate Production requests
- Draft Production documents
- Assist in planning and coordinating the activities of the Production Team
- Support our Quality Assurance Team with Client communication
- Prepare price quote proposals as needed
- Coordinate the receipt, delivery and shipment of Client materials
- Assist the Inventory Team with cycle counts and Client communications
- Participate in and facilitate meetings with current Clients as needed.
- Route incoming communications to appropriate personnel
- Maintain Client records
Secondary Job Functions:
- Create and edit documents as needed on behalf of the Managing Director via transcription, formatting and editing as appropriate
- Tradeshow duties and responsibilities as needed
- Miscellaneous projects as requested
- Other duties as assigned by Management
Qualifications:
- Experience / Education
- High School diploma or equivalent
- 3+ years of related experience
Other Requirements:
- Provide effective and efficient communication and support
- Handle confidential business matters appropriately
- Well organized, pays attention to details
- Excellent computer skills (Outlook, Word, Excel)
- Self-motivated
- Capability to work independently and as a team
- Must be able to wear appropriate PPE as needed
- Ability to sit for extended periods of time
- Normal vision acuity (with or without corrective lenses)
- Ability to identify and distinguish colors
- Ability to lift 10 lbs routinely/often/occasionally
- Ability to crouch, bend, twist and reach
- Ability to push/pull 25 lbs occasionally
About BIOLYPH:
Established in 1993, BIOLYPH is a dynamic, World-Class Contract Lyophilization and Component Packaging Service Company located in Chaska, Minnesota. BIOLYPH has maintained a workforce that is collaborative and innovative.
BIOLYPH Offers:
- Competitive pay commensurate with experience
- Benefits for full-time employees include:
- Health, Dental, Vision, Life, Short-term, and Long-term disability insurance
- Paid Time Off, Paid Holidays including Floating Holidays, and Paid Birthdays
- 401k
- Employee Assistance Program
- Frequent company-sponsored events
- Clean, friendly, and collaborative work environment