Service Manager

Description

The Role at a Glance – Bill Jacobs Volkswagen Service Manager

Join one of the most respected dealer groups in the Midwest.

The Bill Jacobs organization has built its reputation over decades on exceptional guest experience and a standard of excellence that runs across every brand we represent. 

Bill Jacobs Volkswagen is a multi-year winner of the J.D. Power Dealer of Excellence Award and Volkswagen’s Wolfsburg Crest Club — among the highest recognitions in the VW network. We are part of a five-brand, two-location group (BMW, MINI, Volkswagen, Jaguar, Land Rover) with a loyal customer base and a leadership team that is invested in your success.

This role comes with the infrastructure to win: a large loaner fleet, master-certified technicians, a dedicated Client Care team driving appointment volume, and a marketing budget you’ll actually control. We’re looking for a service leader who is ready to take ownership of the full customer relationship — from first visit to long-term loyalty.

WHAT YOU’LL OWN

• Customer acquisition and retention — growing the customer base and keeping them coming back through exceptional service and proactive outreach
• Department revenue — driving labor and parts growth, managing expenses, and consistently hitting monthly performance targets
• Marketing execution — partnering with our marketing team and managing a dedicated budget to deploy service menus, campaigns, and retention programs that grow customer pay business
• CSI and guest experience — setting and sustaining the standard from write-up to delivery
• Team leadership — hiring, coaching, scheduling, and developing service advisors, technicians, and support staff
• Operational oversight — workflow, dispatching, repair order management, and warranty compliance in accordance with VW standards

WHAT SETS BILL JACOBS VW APART

• Wolfsburg Crest Club and J.D. Power Dealer of Excellence — multi-year recognition
• An established, loyal customer base with strong repeat and referral volume
• Large loaner fleet — a differentiator for service throughput and guest satisfaction
• Dedicated Client Care team that manages appointment scheduling so you can focus on leading
• Marketing support and a real budget — the resources to execute, not just plan
• A structured schedule and a leadership team that respects work-life balance
• Advancement opportunity across brands and locations within the Bill Jacobs Motorsport family

COMPENSATION & BENEFITS

Total compensation: $140,000–$180,000+ | Base salary plus performance-based bonus

• Blue Cross Blue Shield medical (PPO and HMO), dental, vision, life insurance, short and long term disability plans
• Supplemental options including pet insurance, identity theft protection, and pre-paid legal
• 401(k) with company contribution
• Generous PTO
• Employee discounts on vehicles, parts, and service
• Wellness programs for employees and family members including an onsite Physician’s Assistant and Health Coach

READY TO MAKE YOUR MOVE?

If you are a service leader who takes pride in building great teams, delivering exceptional guest experiences, and growing a department you can be proud of — we want to hear from you. Apply today and a member of our leadership team will be in touch to discuss the opportunity.

Bill Jacobs Volkswagen is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Requirements

WHAT WE’RE LOOKING FOR

• 2+ years of dealership service management experience — required
• VW, import, or luxury brand experience — strongly preferred
• Demonstrated track record of growing customer pay revenue and improving retention
• Experience executing service marketing initiatives — menus, campaigns, loyalty programs
• CDK and MyKaarma proficiency — preferred
• A leader who develops people, drives accountability, and brings out the best in a team
• Strong communicator with a genuine guest-first mindset and high CSI results to show for it