We manufacture lines, machinery and components for making products, enhancing the potential of the wide range of materials processed by our customers.
We simplify the production processes of customers working in the furniture, construction, automotive and aerospace sectors, courtesy of the skill of the people who work in our production sites around the world.
Founded in Italy in 1969 and now listed on the Italian Stock Exchange, we are driven by our international calling, which is manifested through a global network of showrooms, where customers can enjoy a multi-material experience.
Job Description
Primary Responsibilities:
- Manage the Parts' department database management system (DBMS) queue orders and customer inquiries.
- Utilize the Parts department’s system portals to manage customer orders and re-search the appropriate items related to customer requests.
- Field inbound phone calls from customers, sales representatives and/or field technicians and complete parts quotations and sales orders.
- Order processing includes, but is not limited to, requesting and sending quotes, confirming orders, and tracking order fulfillment.
- Build relationships with various internal departments and Biesse Factories to streamline customer requests and orders.
- Utilize problem-solving skills to research complex issues, reach a conclusion, and execute with exceptional customer service.
- Collaborate with team members to streamline and improve processes and procedures as well as resolve customer issues.
- Follow up with customers who have outstanding requests to provide any updates or developments.
- Resolve logistical issues with North American customers including but not limited to quality claims and missing shipments in tandem with the Warehouse Manager.
- Identify and escalate issues as necessary to supervisors.
- Utilize Excel reporting.