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Field Service Technician (10111)

Location

United States

JobType

full-time

About the job

Info This job is sourced from a job board

About the role

Career Opportunities: Field Service Technician (10111)

Requisition ID 10111 - Posted  - USA - SERVICES

Job Description

Responsibilities:

  • Travel to customer plant locations as requested by Regional Field Services Manager in central office to perform technical services on Biesse America machinery and provide service and customer support;
  • Provide training to customers and other service technicians;
  • Manage all onsite installation, pre-programming, repair, maintenance and test tasks;
  • Test run machinery installed to verify functioning of all capabilities;
  • Instruct how to operate machinery in a safe manner;
  • Provide showroom demos and shows for customers;
  • Provide maintenance and operation training to customer representatives, to the extent needed to allow customer to maintain and utilize machinery according to manufacturer guidelines and specifications.  Includes instructing customer through all supplied manuals and providing detailed explanations and instructions;
  • Analyze and diagnose all machinery malfunctioning cases, whether electronic, electrical, pneumatic, mechanical, system or other in nature.  Determine the best course of action to resolve the problem(s) and directly taking all necessary actions to implement or make all arrangements to ensure that the company’s organization can effectively provide a solution to the problem(s) the customer is encountering with the machinery purchased;
  • Produce timely and detailed service reports and document processes;
  • Comprehend customer requirements and make appropriate recommendations;
  • Build positive relationships with customers and provide customer satisfaction;
  • Follow workflow electronic work orders of assigned scheduled work; 
  • Attend product and service training locally and internationally;
  • Provide training to customers and other service technicians; and
  • Work with spare parts, team leaders, hotliners, and customer service representatives to action customer queries.

Minimum Requirements:

  • Must live within 1-hour commute of a major airport
  • Ability to push, pull and lift up to 50 lbs.
  • Ability to travel 90-100% Monday-Friday
  • Experience in technical service intervations, mainly on industry machineries
  • Technical diploma or equivalent work experience
  • Ability to troubleshoot mechanical, electrical, & pneumatic systems
  • Mechanical, electronic/electrical, and pneumatic principles knowledge
  • Expertise in the use of mechanical and electrical measuring instruments
  • problem solving attitude
  • strong command of the English language 
The job has been sent to

Job Description

Responsibilities:

  • Travel to customer plant locations as requested by Regional Field Services Manager in central office to perform technical services on Biesse America machinery and provide service and customer support;
  • Provide training to customers and other service technicians;
  • Manage all onsite installation, pre-programming, repair, maintenance and test tasks;
  • Test run machinery installed to verify functioning of all capabilities;
  • Instruct how to operate machinery in a safe manner;
  • Provide showroom demos and shows for customers;
  • Provide maintenance and operation training to customer representatives, to the extent needed to allow customer to maintain and utilize machinery according to manufacturer guidelines and specifications.  Includes instructing customer through all supplied manuals and providing detailed explanations and instructions;
  • Analyze and diagnose all machinery malfunctioning cases, whether electronic, electrical, pneumatic, mechanical, system or other in nature.  Determine the best course of action to resolve the problem(s) and directly taking all necessary actions to implement or make all arrangements to ensure that the company’s organization can effectively provide a solution to the problem(s) the customer is encountering with the machinery purchased;
  • Produce timely and detailed service reports and document processes;
  • Comprehend customer requirements and make appropriate recommendations;
  • Build positive relationships with customers and provide customer satisfaction;
  • Follow workflow electronic work orders of assigned scheduled work; 
  • Attend product and service training locally and internationally;
  • Provide training to customers and other service technicians; and
  • Work with spare parts, team leaders, hotliners, and customer service representatives to action customer queries.

Minimum Requirements:

  • Must live within 1-hour commute of a major airport
  • Ability to push, pull and lift up to 50 lbs.
  • Ability to travel 90-100% Monday-Friday
  • Experience in technical service intervations, mainly on industry machineries
  • Technical diploma or equivalent work experience
  • Ability to troubleshoot mechanical, electrical, & pneumatic systems
  • Mechanical, electronic/electrical, and pneumatic principles knowledge
  • Expertise in the use of mechanical and electrical measuring instruments
  • problem solving attitude
  • strong command of the English language 

About the company

Biesse S.p.A. manufactures machinery, systems, and equipment for machine stone, plastic, wood, glass, and other advanced materials. The Company produces machines to manufacture panels, size boards, assembles, pack furniture, grind edges, and handling systems for furniture assembly lines. Biesse serves customers worldwide.

Skills

customer service