The Partner Services Coordinator serves as the first point of contact for callers to Bible League International, providing a warm, professional, and knowledgeable response that reflects the ministry’s mission and values. In addition to telephone responsibilities, this role provides expanded administrative support to the Advancement Department through data maintenance in Virtuous, volunteer data updates, onboarding processes, project support, and mailing coordination. The position also serves as a backup to the Partner Services team, contributing to donor care tasks, correspondence, and ongoing projects. This role is designed for a detail-oriented, service-driven individual who can manage multiple administrative functions with accuracy and excellence.

Duties

• Maintain and update contact information in Virtuous (address, email, phone corrections) to ensure accurate and timely donor records.
• Update and maintain volunteer data in Virtuous, ensuring completeness and accuracy for reporting and engagement.
• Assist with donor onboarding, preparing welcome letters, and ensuring proper workflows are followed.
• Provide administrative support for ongoing projects within the Partner Services team.
• Assist with routing office mail, posting donor prayer requests, and sending monthly planned giving birthday cards.
• Prepare, coordinate, and support outgoing mailings including:

• Provide administrative assistance to Advancement Department as needed.

• Serve as backup for the Partner Services team during high-volume seasons, staff absences, or special projects such as Take me Off, sort mail, and update donor information. 
• Manage memorial and honorarium correspondence and tracking.
• Assist with donor care tasks, prayer requests, special acknowledgments, follow-up communications, and correspondence preparation.
• Manage and respond to the info@bibleleague.org email. 

1. Must be a Christian, having a personal relationship with Jesus Christ.  Must also agree with our statement of faith and conduct his/herself in a Christ-like manner.
2. H.S. Diploma or equivalent required. Associate’s degree is a plus.
3. Minimum two years of work experience handling phones and administration work required.
4. Possess courteous and professional telephone presence.
5. Strong typing ability and organization skills.
6. Experience working with databases preferred.
7. Must be personable and pleasant and with the ability to work well with others.
8. Possess the ability to be accurate, efficient, and pay close attention to detail.
9. Computer experience with data entry; working knowledge of Word, Excel, and Outlook. 
10. Self-motivated and have the ability to work independently without direct supervision.
11. Must be able to handle confidential information with the highest degree of dependability.
12. Should have the ability to manage numerous tasks simultaneously.

1. Be at work regularly, during regular work hours, avoiding tardiness or excessive absenteeism.
2. Perform duties with maximum efficiency and accuracy.
3. Commitment to the ministry of Bible League International.
4. Work cooperatively with other people.
5. Operate telephone system efficiently. 
6. Good verbal and written communication skills.
7. Good administrative, computer, and data entry skills.
8. Well-organized and detail oriented.

• Prayer – Our relationship with Jesus Christ.
• Calling – God’s call into His Mission.
• Service – Serving God and Others.
• Unity – Working Together in Unity.
• Integrity – Faithful to Jesus Christ in Word and Deed.
• Vision – A Christ-Centered Hope and Perspective.