Technical Support Specialist

The Technical Support Specialist is a key role within Biamp India, based in our Bangalore office. This position provides technical support in English during the overnight shift (8:00 PM to 5:00 AM) to our customers. You'll work directly with AV integrators, consultants, and administrators, representing Biamp as part of our in-house team of experts. You will be responsible for troubleshooting and resolving complex AV hardware and software issues, contributing to Biamp's reputation for excellence. How you'll contribute: Deliver exceptional technical support to Biamp customers via phone, email, and chat. Diagnose and resolve technical hardware and software issues, including network connectivity, VoIP, and audio/video quality concerns. Escalate priority cases to Applications Engineers or relevant internal teams when needed. Accurately log and manage customer interactions using Biamp's technical support case tracking system (CRM). Stay updated on professional AV technologies and develop expertise in audio and video concepts critical to the industry. Communicate technical concepts clearly and effectively to diverse audiences, tailoring your approach as needed. Follow up with customers to ensure solutions are satisfactory and foster strong relationships. Collaborate with Applications Engineers to test and improve Biamp's products and internal processes. Create and refine technical documentation and knowledgebase articles for Biamp's global audience. A successful candidate should have: Proficiency in verbal and written English communication. Bachelor's degree or equivalent professional experience. 2+ years of experience in the AV industry or related technical fields preferred. 2+ years of experience in client-facing technical support roles, 4+ years highly preferred. Strong knowledge in troubleshooting computer networks, configuring network switches (or other appropriate IT technologies), and integrating AV devices in network environments. Proficiency in Microsoft Office applications (Word, Excel, Outlook, Teams). Exceptional organizational and interpersonal skills, with the ability to diffuse challenging situations professionally. Ability to work both independently and collaboratively in a dynamic environment.

We make the world's most extraordinary audio and video solutions. For over 40 years, Biamp has created and innovated professional audiovisual solutions that enable great communication. From the smallest of rooms to the largest of venues, we empower true human connection in every space. As we grow to meet our customers' needs and evolve to address the challenges of tomorrow, one guiding principle remains the same: Biamp connects people through extraordinary audiovisual experiences