Technology Operation Engineer - IN and VAS

We don’t think about job roles in a traditional way. We are anti-silo. Anti-career stagnation. Anti-conventional.

Beyond ONE is a digital services provider radically reshaping the personalised digital ecosystems of consumers in high growth markets around the world. We’re building a digital services aggregator platform, with a strong telco foundation, and a profitable growth strategy that empowers users to drive their own experience—subscribe once, source from many, and only pay for what you actually use.

Since being founded in 2021, we’ve acquired Virgin Mobile MEA, Friendi Mobile MEA and Virgin Mobile LATAM (with 6.5 million subscribers) and 1600 dedicated colleagues across Chile, Colombia, KSA, Kuwait, Mexico, Oman and UAE.

To disrupt for good takes a rebellious spirit, a questioning mind and a warm heart. We really care about how to get things done and not who manages who. We benefit from our diversity, and together, we disrupt the way we and others thinkin about our lives for good.

Do you want to exchange ideas, learn from each other and leave your mark on our journey? This is the place for you.

Beyond ONE

We don’t think about job roles in a traditional way. We are anti-silo. Anti-career stagnation. Anti-conventional.

Beyond ONE is a digital services provider radically reshaping the personalised digital ecosystems of consumers in high growth markets around the world. We’re building a digital services aggregator platform, with a strong telco foundation, and a profitable growth strategy that empowers users to drive their own experience—subscribe once, source from many, and only pay for what you actually use.

Since being founded in 2021, we’ve acquired Virgin Mobile MEA, Friendi Mobile MEA and Virgin Mobile LATAM (with 6.5 million subscribers) and 1600 dedicated colleagues across Chile, Colombia, KSA, Kuwait, Mexico, Oman and UAE.

To disrupt for good takes a rebellious spirit, a questioning mind and a warm heart. We really care about how to get things done and not who manages who. We benefit from our diversity, and together, we disrupt the way we and others think about our lives for good.

Do you want to exchange ideas, learn from each other and leave your mark on our journey? This is the place for you.

About the Role

As a Technology Operation Engineer – IN and VAS, you will play a key role in the daily operation, configuration, and support of our Intelligent Network (IN) and Value-Added Services (VAS) platforms. These systems are critical to how our customers experience mobile services—enabling voice, SMS, balance management, and advanced service packages.

You will work with engineers and developers to support service configuration, troubleshoot operational issues, and maintain integration between our IN/VAS stack, host MNO networks, and internal BSS/OSS systems.

This is a hands-on engineering role—ideal for someone who thrives in complex telecom environments, enjoys problem-solving, and wants to grow their telecom domain expertise.

What You Will Do

System Support & Configuration

• Assist in the daily operation of IN/VAS platforms including OCS, SCP, SMSC, USSD GW, and IVR.
• Implement service configurations like package creation, tariff changes, and feature activations based on predefined specifications.
• Support deployment of new services and service logic under guidance from the manager and senior engineers.
• Handle task like SIM production life cycle management, numbering plan management, Voucher\scratch card production and lifecycle management, fraud and revenue assurance support (SIM boxing, SMS fraud, Wangiri...etc)

Monitoring & Issue Resolution

• Monitor IN/VAS systems and alarms to identify anomalies or service degradation.
• Investigate and troubleshoot service issues, escalating complex incidents to senior engineers or vendors when required.
• Perform routine health checks and assist in planned maintenance tasks.

Integration & Testing

• Support integration testing for new service features between IN systems and external systems (MNO, BSS, applications).
• Work with different engineering teams to validate end-to-end functionality and ensure proper provisioning, charging, and delivery flows.

Documentation & Learning

• Maintain documentation of system configurations, changes, known issues, and troubleshooting steps.
• Stay up-to-date with telecom technologies, protocols (e.g., MAP, CAP, Diameter), and Beyond ONE systems through continuous learning and team collaboration.

What You Will Need

Technical Skills

• 2–4 years of experience in telecom operations or technical support, preferably with IN/VAS platforms.
• Familiarity with real-time charging systems (OCS), SCP, USSD, SMSC, IVR, and related protocols (MAP, CAP, SIP, Diameter).
• Basic understanding of telecom system architecture and integrations with BSS and MNOs.
• Exposure to monitoring tools and alarm systems is desirable.

Soft Skills

• Curious mindset and eagerness to learn from experienced engineers.
• Structured approach to problem-solving and documentation.
• Good communication and teamwork skills, especially in multi-vendor and multi-country environments.
• Ability to follow operational procedures and contribute to service stability.

Languages

• Proficiency in English and Spanish is required.

Preferred Qualifications

• Bachelor's degree in Telecommunications, Computer Science, or a related technical field.
• Experience in MVNO or operator environments in Latin America is a bonus.

Why Join Us

You’ll join our regional technology operation team shaping the way telecom services are delivered across Latin America. You’ll gain exposure to cutting-edge systems, cross-functional collaboration, and the opportunity to grow your skills while making a real impact. You’ll also be part of an international working environment, collaborating with global teams and gaining experience in a diverse, multicultural setting.

What we offer:

• Rapid learning opportunities - we enable learning through flexible career paths, exposure to challenging & meaningful work that will help build and strengthen your expertise.
• Hybrid work environment - flexibility to work from home 2 days a week.
• Healthcare and other local benefits offered in market.

By submitting your application, you acknowledge and consent to the use of Greenhouse & BrightHire during the recruitment process. This may include the storage and processing of your data on servers located outside your country of residence. For further information, please contact us at dataprivacy@beyond.one.