Customer Service Operator (Full-Time, Overnight Team)

Betfair Australia is on the lookout for a Customer Service Operator to join our overnight team on a full-time basis. We have a team full of passionate, energetic, great people, with a genuine determination to try and create a working environment that is safe and supportive for everyone, we even won the WORK180 award last year for our commitment to employee support and safety, which we are very proud of. Being a strong data-driven business; using cutting edge and digital innovative marketing technology, we service a sophisticated customer base, offering a different way for punters to engage with racing and sport. Requirements What we are looking for: A gun who has a love of sport and/or racing and all things related! Someone who enjoys teamwork in a dynamic, fun and fast paced environment A superstar who has strong customer service experience Some tasks include, but are not limited to: Undertaking the registration and education of new customers Efficiently and professionally answer calls and emails from customers, provide betting information and accurately complete bet placement on their behalf Responding promptly to incoming customer queries via phone calls and emails Assisting with and ensuring team procedures are appropriately documented Processing customer KYC (Identity Verification) checks across a variety of different methods Continually updating knowledge around betting products Making outbound calls to establish and develop relationships with current and prospective customers What you will bring: A passion for customer service! An understanding of upholding confidentiality of sensitive customer information The ability to make clear and well-reasoned decisions Availability to work out of hours shifts and weekends A high level of attention to detail, with an ability to effectively prioritise tasks Strong computer literacy and familiarity of MS Office Applications Excellent written and verbal communication skills Initiative. You get things done Benefits How we will be On Your Side: An organisation that truly (yes really) values it's people with a vibrant and engaging culture Unbelievable employee benefits like competitive parental, volunteer and study leave, social events, team office drinks, free breakfast, fortnightly free lunch and loads more… $1,000 dedicated to your own personal or professional development per financial year - you choose how you spend! A workplace that offers health and wellbeing initiatives

Betfair is a disruptor bringing innovation and competition to the Australian sports betting industry while operating responsibly and following regulations to protect the community.