Technical Liaison

Level/Function: Specialist, Technology Infrastructure

Title: Technical Liaison

About BetaNXT

BetaNXT is a leading provider of frictionless wealth management infrastructure, real-time data solutions, and an enhanced advisor experience. We invest in platforms, products, and partnerships to accelerate growth for the ecosystem we serve. Our connective approach empowers our clients to deliver a comprehensive, end-to-end advisor and investor experience.

BetaNXT is a premier provider of technology, data, and operations as services to a rich client base of wealth managers, institutional wealth firms, and digital brokers. It is comprised of three industry-leading businesses which, combined, provide end-to-end solutions across the investment lifecycle.

Overview Of The Technical Liaison

The BetaNXT Technical Delivery is seeking an enthusiastic Technical Liaison, to join our team in Brookfield, Wisconsin. The duties consist of client and vendor technical support, interaction with clients and partners, scheduling of work and documentation.

Duties And Responsibilities Of The Technical Liaison

Manage and coordinate projects that involve the setup, maintenance, testing, removal, and coordinate the problem resolution of network connections to and from BetaNXT.

Hardware Installation, Update, and Removal

Blserver

• Manage User IDs: Create and remove user IDs to ensure proper access control.
• Port Management: Create and decommission ports to maintain network efficiency.
• Test Region Configuration: Set up and remove test regions for development and testing purposes.
• API Call Management: Add and remove API calls to facilitate system integrations.
  
  
  

COMM Server

• Network Mapping: Create and modify network maps to optimize data flow.
• Security Enhancements: Enable Secure+ for enhanced data protection.
• Cipher Configuration: Change cipher settings to ensure secure communications.
• TLS Updates: Update TLS settings to maintain encryption standards.
  
  
  

Host Maintenance

• Certificate Management: Load certificates to authenticate communications.
• Job Creation: Create transaction jobs to automate processes.
• JCL Modification: Modify JCL to adapt to changing requirements.
• GDG Base Creation: Create base GDGs for data management.
• Job and Procedure Removal: Remove obsolete jobs and procedures to streamline operations.
  
  
  

Ntcs

• Certificate Loading (ODS): Load certificates for ODS to secure data exchanges.
• IP Management: Change Service Center application/server IPs to maintain connectivity.
• ODS Connection Setup: Establish new ODS connections for data integration.
  
  
  

Open Systems Support

• Certificate Loading: Load new certificates to ensure secure communications.
• IP/Node/Server Management: Change or remove destination IPs, nodes, and servers to optimize network performance.
• Test Script Setup: Set up test transaction scripts for system validation.
  
  
  

Technical Services

• Circuit Installation: Install new circuits to expand network capabilities.
• Secure+ Management: Enable or disable Secure+ for data protection.
• Network Mapping Changes: Modify network mapping to improve data routing.
• Certificate Loading: Load certificates to authenticate network communications.
• TLS and Cipher Updates: Update TLS version and cipher settings to maintain security standards.
  
  
  

Disaster Recovery Testing

• Setup Requests: Prepare WSTs for jobs and scripts to ensure readiness.
• Testing: Conduct disaster recovery testing to validate system resilience.
  
  
  

Skills And Experience Of The Technical Liaison

• 5+ years of experience in technical support field
• Basic knowledge of IT infrastructure, applications, and security concepts and technologies, such as networks, servers, databases, cloud, web, firewalls, encryption, etc.
• Experience in using various tools such as SolarWinds, ServiceNow, etc.
• Exceptional attention to detail and ability to work under pressure, managing multiple projects/functions simultaneously to deliver results.
• Ability to work independently and find solutions to issues based on knowledgebase articles, documentation, and other resources.
• Critical thinking, showing the ability to solve and isolate complex technical/business problems.
• Excellent communication, customer service, and problem-solving skills.
• Ability to occasionally work weekend to perform testing with clients and 3 rd parties on behalf of BetaNXT.
• Intermediate knowledge of how LAN, WAN and Circuits, and network topology
• Basical knowledge of Certificate management is a plus.

BetaNXT is a leading provider of frictionless wealth management infrastructure, real-time data solutions, and an enhanced advisor experience. We invest in platforms, products, and partnerships to accelerate growth for the ecosystem we serve. Our connective approach empowers our clients to deliver a comprehensive, end-to-end advisor and investor experience.