Senior Product Designer

Best Egg

Salary: $120k - $150k
Experience: 3+ yrs
Location: Wilmington, Delaware, United States
Job type: Full-time

Required skills

account management
content development
cross-functional
end-to-end
fintech

About the role

Best Egg is looking for a Product Designer to improve our servicing experience, with a focus on bill pay and account management. This role will help customers understand their balances, make payments, and stay on track with confidence. You will design flows that are clear, reliable, and easy to use in moments that matter.

This is a strong mid-level role with room to grow into senior ownership.

This position is also eligible for an annual incentive bonus based on individual and company performance. Yearly incentive bonus target 30% of base salary.

What You’ll Do

Design end-to-end servicing experiences across web and mobile, including bill pay and account management

Turn requirements into clear user flows, polished UI, and effective UX content

Partner with product, engineering, and data to deliver high-quality experiences

Use data and research to identify friction, reduce errors, and improve completion rates

Contribute ideas to improve the product while collaborating with senior designers and product managers

Use AI tools to support research, ideation, and content development

Apply and extend the design system to ensure consistency and clarity

Present work clearly and iterate based on feedback

What We’re Looking For

3–5+ years of product design experience, ideally in fintech or other transactional products

Experience designing flows related to payments, account management, or task completion

Strong UX and UI skills with attention to detail and craft

Strength in UX content and an understanding of how language drives clarity and trust

Working knowledge of AI tools in the design process, with a willingness to deepen that practice

Ability to take direction while contributing ideas and improvements

Strong collaboration skills and comfort working with cross-functional teams

A portfolio that shows clear thinking, execution, and impact

What Sets You Apart

Experience improving bill pay or transactional flows with measurable results

Ability to reduce friction and errors in high-stakes user moments

Strong point of view on clarity, trust, and feedback in financial experiences

Interest in helping customers stay in control of their financial health

Bonus: Experience using motion design to enhance interactions

Why This Role Matters

Servicing is where customers manage their relationship with Best Egg. It shapes trust over time. This role will help make key moments like payments simple, transparent, and reliable.

About Best Egg

Provides personal loans and credit cards for prime borrowers.

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