Account Manager 24/7 - Security and Events
About the Role
Join BEST Crowd Management — a leader in crowd management and event security — as an Account Manager -24/7 Event Venue Operations, where you will play a critical role in delivering safe, seamless experiences at a high-profile venue environment.
This position is responsible for leading daily security operations, managing staff scheduling, overseeing security systems and technical processes, and supporting large-scale event operations. The ideal candidate is an experienced security leader who thrives in fast-paced environments and understands the operational demands of venues hosting high attendance events.
Pay, Benefits, and Work Location:
- Competitive Salary: $60,000 - $65,000 / year
- Comprehensive Benefits: Enjoy health, dental, and vision insurance, 401(k) with company match, paid time off, and more.
- Work Location: Saint Paul, MN
What You’ll Do
- Lead and coordinate scheduling for all 24/7 venue security personnel
- Oversee building and venue security systems, access control, and operational processes
- Manage, coach, and mentor security supervisors and team members to ensure exceptional performance and compliance
- Support event operations including planning, coordination, and execution for large-scale events
- Partner with venue leadership, event management teams, and internal stakeholders to deliver safe event experiences
- Serve as liaison with local law enforcement, emergency services, and public safety agencies
- Lead incident response, investigations, and crisis management efforts
- Prepare reports and documentation related to incidents, investigations, or legal matters
- Ensure proper handling and accountability of security equipment and technology
- Travel occasionally for regional meetings and operational support
- Perform additional duties as assigned
What We’re Looking For
- Proven leadership experience in venue security, event security, or large-scale operations
- Strong operational mindset with ability to manage complex environments
- Excellent communication and stakeholder management skills
- Ability to remain calm and decisive in high-pressure situations
- Commitment to safety, service excellence, and team development
Minimum Qualifications
- High School Diploma or equivalent required
- Minimum 3 years of security experience, preferably in venue, stadium, arena, convention center, or large facility environments
- Minimum 5 years of leadership experience managing teams in a large account (1100+ HPW)
- Military, law enforcement, EMS, or public safety background preferred
- Ability to pass background screening
- Ability to perform essential job duties with or without reasonable accommodation
- Willingness to travel occasionally (less than 10%)
Physical Requirements
- Ability to stand or walk for extended periods (up to 10 hours)
- Frequent sitting, standing, walking, talking, and hearing
- Occasional climbing, bending, reaching overhead, and working in confined spaces
- Ability to work indoors and outdoors in varying weather conditions
- Ability to lift, push, or pull up to 45 pounds
- Strong visual awareness including peripheral vision and depth perception
Work Environment
This role operates in a dynamic venue environment supporting both daily operations and large-scale events. Team members may work in indoor and outdoor settings and should be comfortable working in fast-paced, high-attendance environments.
Why Join BEST Crowd Management
At BEST, we don’t just provide security — we create safe, welcoming environments where communities gather. You’ll join a team known for professionalism, operational excellence, and delivering world-class event experiences across premier venues nationwide.
Apply today and step into a role where every day is exciting, impactful, and full of possibility!
It is the policy of BEST Crowd Management to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, BEST Crowd Management complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of BEST Crowd Management not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.
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