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Repair Agent

Salary

$46k - $70k

Min Experience

1 years

Location

Los Angeles, California, United States

JobType

full-time

About the job

Info This job is sourced from a job board

About the role

Job Description

The Repair Agent performs high quality repairs on consumer electronics and appliances by addressing all unit symptoms and making repairs as necessary. Their responsibilities include communicating effectively and educating customers on product repairs.

At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve.

We are obsessed with building long term relationships with our customers. If you like working in a team environment that inspires individual and team success, you'd be a great addition to our team.

Key Responsibilities
  • Drives a positive customer experience by building relationships and providing solutions to their needs.
  • Diagnoses, orders, and makes installations for product repairs.
  • Contacts customers with quotes for repairs and answers questions regarding cost, product installation, and operation.
  • Completes routine functionality and quality testing on all products.
  • Partners with colleagues and leaders to manage work-in-process (WIP) repairs.
Basic Qualifications
  • Able to stand and sit for long periods of time
  • Able to work in a fast-paced environment
  • Able to work in a non-climate-controlled environment
  • Able to lift weight up to 50 pounds with or without accommodation
  • 6 months of experience diagnosing and repairing consumer electronics and/or appliances
Preferred Qualifications
  • Consumer Electronics and/or Appliance Manufacture Repair Certification
  • Sealed System Certification applicable to appliances
  • 6 months of experience using Best Buy's Star and Smart Parts system or other Parts Inventory System

Best Buy is an equal opportunity employer.

Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.

Address Line 1

1701 N Central Ave

City

Los Angeles

State

California

Zip

90059-3643

Job Level

Individual Contributor

Employment Category

Full time

Brand

Best Buy

Search Categories

Retail, Supply Chain

Minimum Pay

22.13

Benefits

Best Buy offers a range of benefits to support your overall well-being, as outlined in the Benefits Guide. Eligibility may vary.

Worker Type

Regular

Maximum Pay

34.13

About the company

Sells consumer electronics and provides technical support services.

Skills

Star System
Smart Parts system
Parts Inventory System