Office Technician - Licensing

About the Department

Position Duties

OFFICE TECHNICIAN – LICENSING – ADDENDUM
Essential Functions
A. Motor Vehicle, DNR, and Driver Licensing Services:
     A. 1. Responsible for processing, evaluating, and issuing DMV and DNR transactions, including permits, licenses, tab renewals, lien releases, registrations, tabs, and titles, ensuring accuracy, timeliness, and excellent customer service.
     A. 2. Prepares, evaluates, and processes driver’s license, Enhanced Driver’s License (EDL), and Real ID transactions to ensure customers receive accurate and up-to-date documents.
     A. 3. Conducts daily inventory of license plates, stickers, and other state-issued materials to ensure accurate tracking and accountability.
     A. 4. Prepare accurate and certified copies of driver and vehicle records in compliance with state regulations.
     A. 5. Responsible for reconciling DMV and DNR funds, processing daily payments of applicable fees, calculating amounts for County deposits, and preparing related reports.
     A. 6. Prepares daily, monthly, and license center reports for the State Department of Motor Vehicles and DNR.
     A. 7. Responsible for completing all licensing transactions in compliance with federal, state, and county policies, using the appropriate fee schedule.
B. Provides information regarding office services in person, by phone, and other means of correspondence to provide responsive and accurate customer service.
C. Processes incoming and outgoing mail and other correspondence promptly and accurately.
D. Prepares materials, forms, and other written or visual documents to support office operations and communications.
E. Reviews legal documents to ensure accuracy, completeness, and compliance with applicable laws.
F. Accurately enters pertinent data into the computer system to allow efficient retrieval and management of requested document information.
G. Responsible for assisting the Auditor-Treasurer’s office with property tax administration and election-related tasks as needed.
Additional Functions
A. Attend trainings and meetings to stay current on policies, software, and process changes.

OFFICE TECHNICIAN - GLOBAL (ALL ADDENDUMS)
Duties and Responsibilities
Global Functions
A. Responsible for performing data entry into various department systems.
B. Provides customer service in person, by phone, and via email, including answering calls, providing information and assistance, supporting in-person contacts, and preparing and mailing reports as required.
C. Assists in the preparation of bank deposits and delivers deposits to the bank.
D. Manages, scans, and images office records to maintain accurate and organized files.
E. Collects payments and issues receipts for various transactions.
F. Balances cash drawer and ensures accurate financial recordkeeping.
Additional Functions
A. Attend trainings as needed.
B. Serves as a telephone backup for the department, responding to inquiries and directing calls as needed.
C. Performs other duties as assigned or apparent.

Minimum Qualifications

Qualifications
Minimum Qualifications – Global
A. High School Diploma or Equivalent GED; and
B. Two years of relevant work experience; OR
C. Equivalent combination of education/training/experience.
D. Must possess a valid driver’s license and be able to drive in the state of Minnesota; and
E. Must successfully complete a background check; and
F. Obtain and maintain certifications and licensures.

OFFICE TECHNICIAN – LICENSING – ADDENDUM
ADDITIONAL LICENSING Minimum Qualifications
A. Must successfully complete a BCA background check and fingerprinting.
B. Obtain and maintain certifications and licensures.
     B. 1. Ability to obtain and maintain, within six months of hire:
             B. 1. 1. Title Training and Certification.

Other Qualifications

Knowledge, Skills, and Abilities – Global
A. Knowledge and skill in clerical functions, Microsoft Office Suite, and computer database operations.
B. Ability to provide optimal customer service skills.
C. Ability to interpret a variety of instructions furnished in written or oral forms.
D. Ability to communicate effectively, orally and in writing, and have strong positive public relations skills.
E. Ability to establish and maintain effective working relationships with others.
F.  Ability to handle various assignments and problems under moderate supervision within standard operating procedures.
G. Ability to handle repetitive tasks, processes, or operations requiring the selection and execution of actions based on defined procedures or straightforward directions.
H. Ability to use considerable analytical ability to select, evaluate, and interpret data from several sources; interpretation of guidelines, policies, and procedures is required.
I. Effective communication with the department and other departments, outside agencies, and the public on specialized matters requiring detailed or technical responses/explanations.
J. Ability to travel within your daily work assignment.
K. Ability to travel within Minnesota, including extended overnight stays.
L. Ability to work extended, evening, and weekend hours as needed.
M. Must comply with organizational and departmental policies.
N. Performs the physical/mental demands of the work environment requirements for this position.
O. Attendance during regularly scheduled work hours, and outside regular hours, as necessary.
P. Effective and respectful communication and interactions with other employees, supervisors, individuals from different organizations, and citizen customers.
Q. Must comply with data practices policies and standards related to private data. Access to private data is limited strictly to what is necessary to perform assigned job duties. While accessing such data, the employee must take reasonable measures to prevent unauthorized access by individuals without a work-related need. Once the work-related purpose has been met, private data must be properly secured and stored in accordance with county policies and Minnesota Statutes.

OFFICE TECHNICIAN – LICENSING – ADDENDUM
ADDITIONAL LICENSING Knowledge, Skills, and Abilities
A. Ability to accurately handle cash transactions and make correct change.
B. Ability to maintain a high level of accuracy and attention to detail when handling cash, checks, and credit card transactions.
C. Ability to communicate with co-workers to determine appropriate timing for breaks and meal periods based on customer volume, workflow demands, and overall operational needs to ensure consistent service quality.

Physical Demands & Working Conditions– Global
A. Work is performed in an office setting.
B. Headaches, eyestrain, and other related occupational hazards reflect the most common potential for injury.
C. Work is light duty and sedentary with the ability to lift, carry, or push up to 10 pounds.
D. This position is exposed to some mental effort and stress.
E. This position frequently performs work under moderate attention to detail and deadlines.
F. This position is exposed to the public, who may become angry.

Hours of Work– Global
A. Monday – Friday, 8:00 a.m. – 4:30 p.m.

OFFICE TECHNICIAN – LICENSING – ADDENDUM
Hours of Work – LICENSING
A. Monday – Friday, 7:45 a.m. – 4:15 p.m.

Equipment Utilized– Global
A. Office equipment, computer hardware and software, and phones.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. The County Board, County Administrator, or appropriate Elected Official retains the discretion to add duties or change the duties of this position at any time.

Benton County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodation to qualified individuals and encourages both prospective and current employees to discuss potential accommodations with the employer.