Website:
100ms.ai
Job details:
Company Description 100ms AI builds voice-first AI agents for healthcare operations, automating complex workflows such as scheduling, intake, benefits verification, prior authorization, and telehealth coordination. The company combines deep expertise in real-time communications with healthcare-grade AI infrastructure to help care teams scale with empathy, accuracy, and compliance. Its agents are designed to be safe for clinical use, trustworthy in patient interactions, and adaptable to workflows across solo practices and large health systems. Previously known for powering real-time video in sectors like EdTech, fitness, and virtual events, 100ms now focuses on transforming healthcare operations through practical conversational AI. Founded in 2020, the team consists of engineers, clinicians, and operators united by a mission to shape the future of healthcare conversations.
Role Description The Benefit Specialist – Medical Billing is a full-time hybrid role based in Bengaluru, with flexibility for partial work from home. This role is responsible for verifying patient benefits, coordinating with insurance providers, and ensuring accurate capture of coverage details across Medicare and commercial plans. The specialist will manage medical billing workflows, including reviewing claims, identifying and resolving denials, and applying appropriate ICD-10 codes and medical terminology. Daily tasks include updating billing records, communicating with care teams and payers, and maintaining compliance with payer policies and regulatory requirements. The role also involves collaborating with product and operations teams to provide feedback on workflows and support the integration of AI-driven solutions into billing and benefits processes.
Qualifications
- Strong understanding of Medical Terminology and clinical documentation relevant to billing and benefits verification.
- Hands-on experience with Denials management, including identifying root causes and performing timely follow-up and resolution.
- Working knowledge of ICD-10 coding, with the ability to map diagnoses and procedures accurately for claims processing.
- In-depth familiarity with Insurance processes, including eligibility checks, benefits verification, and coordination of benefits.
- Experience with Medicare policies, coverage rules, and billing guidelines.
- Prior experience in medical billing, revenue cycle management, or benefits verification in a healthcare setting.
- Proficiency with billing and practice management software; comfort working with spreadsheets and dashboards.
- Strong analytical, problem-solving, and documentation skills, with attention to detail and data accuracy.
- Effective written and verbal communication skills for collaboration with internal teams and external payers.
- Ability to work in a hybrid environment, manage time independently, and adapt to evolving workflows and technology.
- Diploma or bachelor’s degree in healthcare administration, commerce, or a related field is preferred; relevant certifications in medical billing or coding are an advantage.
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