The primary responsibility of this position is to answer all incoming calls and provide assistance to visitors entering the facility. The incumbent may perform additional clerical duties. The incumbent is the primary example of customer service and should always be courteous and helpful to customers on the phone and in person.
P This facility expects their employees to promote an atmosphere of teamwork with other employees and hospitality and comfort for its residents. P Therefore, the following list of duties is not all-inclusive:
Manages the telephone and switchboard:
- Operate paging/telephone system as required
- Answers calls timely and courteously.
- Directs calls promptly and accurately.