This position will facilitate, process, and monitor appraisal ordering and tracking functions, meeting all industry, state/federal/governmental, investor, and agency requirements, ensuring quality valuations and strong customer service.
Primary Duties:
- Monitor and facilitate communications between Bell production staff, appraisers and third parties.
- Assist appraiser communications, supplying all pertinent appraisal documents/exhibits.
- Generate and process the various types of Automated Valuation Models (AVMs) and Property Data Reports.
- FHA/HUD case number ordering, tracking and monitoring approval.
- VA (Veterans Administration) case number assignment and appraisal ordering.
- Prepare, monitor and close existing repair inspections and post-closing escrow inspection.
- Verify appraiser approval on all investor ineligible lists.
- Monitor and provide feedback on appraiser service level standards.
- Know by name and face as many customers and employees as possible, calling them by name as often as possible.
- Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards.
- Know, understand, and live the company values and bottom line.
- Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations.
- All employees are responsible for information security, including compliance with policies and standards which protect sensitive information.
- Prompt and reliable attendance.
- Perform other duties as assigned.
Job Skills Required:
- Appraisal processing experience preferred.
- Solid general office and administrative skills.
- Excellent customer service skills.
- Experience with residential collateral.
- Ability to independently manage multiple tasks and deadlines.
- Good written and verbal communication skills.
- Ability to function efficiently and effectively under deadlines and stress, while maintaining a professional and mature profile.