Customer Support Specialist (Remote)

We are on a journey to help the next million creators, publishers, and companies scale and monetize their audiences. beehiiv is already home to tens of thousands of the most popular newsletters worldwide. We hit $1M ARR in January 2023, surpassed $7M ARR in January 2024, and are on track to reach $40M by the end of 2025 📈 This is an incredible opportunity to join a hyper-growth company as one of our Customer Support Specialists. This is a customer-facing role requiring relationship management skills and technical knowledge. You will work with business leaders to understand their needs and map beehiiv's solutions to their goals. As a Customer Support Specialist, you will work with the customer throughout their entire lifecycle: from onboarding to ongoing support to renewal, while coordinating with internal teams to provide the best support possible. The ideal candidate is hands-on and results-oriented, with strong communication and problem-solving skills. We respect each other as individuals and know work is just one part of life; we want you to have the flexibility and support you need to achieve fulfillment in your personal and professional lives. Ideally, this candidate is based on the U.S. East Coast. Ideally, you will have: 2+ years of working in a similar support role Prior experience working with Zendesk and other support tools Excellent customer relationship management skills Solid communication, listening, and writing skills Ability to problem solve and resolve client issues Strong organization skills: able to work independently with little direction when necessary Genuine excitement about scaling a nascent platform An ownership mentality Experience working at an email platform is a huge plus What you will be responsible for Act as the main point of contact for any customer escalations to drive resolution in a timely, proactive manner Be available to work nights, weekends, and holidays – ideally, we have someone who can work one day on the weekend Become the customer advocate to drive cross-functional projects and initiatives across Sales, Product and Support Work diligently to unblock and assist users to achieve their desired outcome Create and build thorough documentation and processes to assist both users and improve internal processes Contribute towards building a world-class support team

We're empowering creators to create, monetize, and grow by building the most powerful and robust newsletter platform, built by newsletter people. And we're only just getting started 🚀 beehiiv is committed to a diverse and inclusive workplace. beehiiv is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.