Strategic Project Coordinator

The Project Manager plays a pivotal role in overseeing end-to-end project management for client implementations worldwide. This encompasses supporting colleagues with scoping and understanding requirements, designing project management elements, and providing assistance throughout project implementation. Key Responsibilities: Developing a comprehensive knowledge of solutions and platforms. Collaborating with clients and colleagues to create project 'scope of work' plans and documentation. Leading planning sessions to achieve consensus among team members regarding task definitions, sequencing, and interdependencies across projects. Creating, communicating, and maintaining detailed project plans. Preparing reports for project status meetings as required. Identifying, tracking, monitoring, and communicating project-related issues, scope changes, variances, and contingencies that may arise during project implementation. Maintaining awareness of workflows and deadlines to ensure all team members meet project goals accurately and efficiently. Serving as a liaison between clients, colleagues, and external stakeholders. Maintaining strong customer relationships by handling questions, concerns, feedback, etc., with speed, accuracy, friendliness, and professionalism. Ensuring project plans meet SLAs and other KPI expectations regarding costs, schedules, quality, and customer satisfaction.

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