Customer Service Representative - Remote

Developing a comprehensive understanding of solutions and platforms. Responding promptly and professionally to client support requests, striving for satisfactory resolutions for all parties involved. Supporting clients in implementing assessment and development projects on platforms. Responsibilities include taking live calls and emails from clients, handling them in a friendly and professional manner. Scenarios may include resolving customer issues, answering general questions, and providing information about services. Key skills and qualifications required include strong IT skills and ability to learn new systems quickly. Previous experience in a client/customer service environment is preferred.