WHAT WE ARE LOOKING FOR:
The ideal Risk Manager for Bear Creek is a guest service focused individual with the ability to help create a positive, memorable experience for our staff and guests through industry recognized standards and industry best practices. The successful team member will be responsible for planning, directing and administering the Company's general liability and property/casualty insurance programs from a pre and post-loss basis, which includes negotiation and settlement of claims, litigation, and coordination of loss information. This position will be an important member of the management/mountain operations team, providing leadership, support and expertise to our managers and front-line team. The Risk Manager will partner with departments across the resort to create and maintain a safe and enjoyable environment and protect the property, team members, and assets.
WHAT WE EXPECT FROM YOU:
- Promote and foster a culture of team member engagement
- Manage department budget and relevant capital and assigned projects.
Risk Management & Safety
- Develop and implement comprehensive risk management and safety programs across all resort operations
- Identify, assess, and mitigate risks related to guest activities, employee safety, and property
- Lead incident investigation processes, including documentation, root cause analysis, and corrective actions
- Maintain compliance with all local, state, and federal safety regulations
- Partner with department leaders to ensure consistent safety practices and training
- Oversee insurance claims management and liaise with insurance providers as needed
- Analyze trends in incidents and recommend proactive safety improvements
- Identify and analyze operational and compliance potential risks that could affect the organization; develop and implement actions to mitigate risk
- Serve as the primary point of contact for guests who report an injury, property damage, or other liability-related incidents
- Develop, implement and monitor a system of releases of liability, acknowledgements, and waivers
- Direct property and casualty litigation in conjunction with legal team and insurance companies in response to claims
- Ensure outside contractors and vendors have proper certificates of insurance
Security Oversight and Strategic Leadership
- Provide strategic direction and oversight of the Security Department through direct supervision of the Security Manager
- Collaborate on department goals, performance standards, and key metrics to ensure alignment with organizational priorities
- Hold the Security Manager accountable for operational effectiveness, staffing, training, and compliance outcomes
- Review and approve security policies, procedures, and risk mitigation strategies to ensure consistency with company standards and regulatory requirements
- Evaluate departmental performance through regular reporting, audits, and data analysis; collaborate on improvements as needed
Ski Patrol Oversight
- Supervise and support the Ski Patrol team to ensure safe and efficient mountain operations
- Ensure patrol staff are properly trained, certified, and equipped
- Oversee emergency response procedures, including medical incidents and mountain rescues
- Collaborate with mountain operations on trail safety, signage, and hazard mitigation
- Monitor staffing levels and scheduling to ensure adequate coverage
Security Camera Systems
- Oversee the design, installation, and maintenance of all resort security camera systems
- Work with vendors and IT teams to ensure systems are functioning effectively and securely
- Ensure proper camera placement for optimal coverage of key areas (lodges, lifts, parking, etc.)
- Maintain compliance with privacy regulations and company policies
- Utilize surveillance systems to support incident investigations and risk mitigation efforts
Learning Management System (LMS) Administration
- Administer and maintain the resort's Learning Management System (LMS) for all mountain operations employee training programs
- Develop, assign, and track completion of required safety, compliance, and operational training
- Partner with department leaders to ensure training content is accurate, relevant, and up to date
- Monitor training compliance and generate reports for leadership and regulatory requirements
- Upload and manage training materials, including policies, procedures, and certifications
- Evaluate training effectiveness and recommend improvements to enhance learning outcomes
Training & Communication
- Develop and deliver safety training programs for employees across departments
- Promote a culture of safety awareness and accountability
- Communicate safety protocols and updates clearly to staff and leadership
Emergency Preparedness
- Develop and maintain emergency response and crisis management plans
- Coordinate drills and training exercises for various emergency scenarios
- Act as a key leader during emergencies, ensuring effective coordination and communication
WHAT WE EXPECT FROM ALL BCMR TEAM MEMBERS:
- Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day.
- Ensure unresolved incidents are reported to Manager/Supervisor
- Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
- Contribute to the team's success by accomplishing tasks and assisting with projects as needed
- Maintain knowledge and compliance with departmental policies, service procedures, and standards
- Work as a team member to ensure our guests have the best possible experience
- Understand emergency procedures and be able to apply them when necessary
- Report any incidents, property damage or injuries immediately to Manager/Supervisor
- Attend department meetings and training sessions as necessary
- Other duties as assigned by Manager and/or Supervisor
- Support Southern Management's Mission, Vision, and Values
- Comply with Bear Creek and Southern Management's policies and procedures