About the role
%3Cp style=%22-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:%26quot;Times New Roman%26quot;;font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3EFunction: Responsible for communication with all internal customer groups, vendors and Transportation Management in regard to delivery concerns. This role will include routing outbound using a TMS, scheduling of deliveries and delivery issue problem solving. Daily activities will include coordination of all outbound operations including but not limited to: delivery delays, scheduling of deliveries, re-routing, pick-ups and communicate the resolution to all necessary parties. It will be necessary to maintain good relationships with store personnel, store operations, carriers and shipping to facilitate operational efficiency.%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:%26quot;Times New Roman%26quot;;font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:%26quot;Times New Roman%26quot;;font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3EINTERACTION%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:%26quot;Times New Roman%26quot;;font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E1. Reports to Transportation Manager%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:%26quot;Times New Roman%26quot;;font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E2. Extensive interaction with both Corporate Store Operations, Store Managers and Distribution Operations%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:%26quot;Times New Roman%26quot;;font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E3. Extensive interaction with Carriers, Pool Point Operations and Dedicated Fleet%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:%26quot;Times New Roman%26quot;;font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:%26quot;Times New Roman%26quot;;font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3ESUMMARY OF DUTIES AND RESPONSIBILITIES (Required Functions):%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:%26quot;Times New Roman%26quot;;font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E1. Answer all store and carrier communications in a timely and professional manner%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:%26quot;Times New Roman%26quot;;font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E2. Communicate store and carrier issues to the Transportation Manager%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:%26quot;Times New Roman%26quot;;font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E3. Answer phone calls, customer emails and live customer chats%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:%26quot;Times New Roman%26quot;;font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E4. Send stores weekly delivery schedules%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:%26quot;Times New Roman%26quot;;font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E5. Problem solve delivery issues and communicate updates to the stores and carriers%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:%26quot;Times New Roman%26quot;;font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E6. Work with DC Operations concerning loading to ensure on-time delivery%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:%26quot;Times New Roman%26quot;;font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E7. Track carrier on-time delivery and service failures%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:%26quot;Times New Roman%26quot;;font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E8. Update KPI’s and other transportation reports%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:%26quot;Times New Roman%26quot;;font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E9. Routing and planning loads as required using a Transportation Management System%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:%26quot;Times New Roman%26quot;;font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E10. Other duties and responsibilities as assigned%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:%26quot;Times New Roman%26quot;;font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:%26quot;Times New Roman%26quot;;font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3EPHYSICAL DEMANDS:%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:%26quot;Times New Roman%26quot;;font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E1. Must have adequate vision, speech, hearing and physical ability to perform essential job functions, with or without reasonable accommodations%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:%26quot;Times New Roman%26quot;;font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E2. Use of a computer and phone for entire length of shift%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:%26quot;Times New Roman%26quot;;font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E3. Stand for up to 10% of assigned shift%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:%26quot;Times New Roman%26quot;;font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E4. Ability to lift up to 5 pounds; must have full body rotation and mobility%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:%26quot;Times New Roman%26quot;;font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:%26quot;Times New Roman%26quot;;font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3EQUALIFICATIONS:%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:%26quot;Times New Roman%26quot;;font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E1. High school diploma or equivalent%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:%26quot;Times New Roman%26quot;;font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E2. Capable of learning new technology applications%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:%26quot;Times New Roman%26quot;;font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E3. Logistics / Transportation experience preferred%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:%26quot;Times New Roman%26quot;;font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E4. Work experience in a call center, store operations, customer service environment required%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:%26quot;Times New Roman%26quot;;font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E5. Use of a variety of communication methods, including phone, email, live chat, according to Bealls standards.%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:%26quot;Times New Roman%26quot;;font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E6. Must possess excellent written and verbal communication skills%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:%26quot;Times New Roman%26quot;;font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E7. Must handle conflict resolution calmly and effectively%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:%26quot;Times New Roman%26quot;;font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E8. Proficient in Microsoft Outlook, Word and Excel%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:%26quot;Times New Roman%26quot;;font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E9. Ability to multi-task in a fast-paced work environment%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:%26quot;Times New Roman%26quot;;font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E10. Excellent organizational skills%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;color:rgb(0, 0, 0);font-family:%26quot;Times New Roman%26quot;;font-size:medium;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E11. Fluent in English; Bilingual preferred%3C/p%3E
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