About the role
We are seeking a Desktop Support Engineer to join our talented IT team. In this role, you will be responsible for providing technical support and troubleshooting for desktop computers, laptops, and other end-user devices. You will work closely with our end-users to ensure their technology needs are met and that all issues are resolved in a timely and efficient manner. Key responsibilities include:- Providing first-level desktop support and troubleshooting for hardware, software, and network connectivity issues- Identifying, diagnosing, and resolving various computer problems and support requests- Installing, configuring, and maintaining desktop computers, laptops, and other peripheral devices- Assisting with the deployment and maintenance of software applications- Documenting all support activities and maintaining accurate records- Providing training and guidance to end-users on the use of various software and hardware- Collaborating with the IT team to ensure seamless technology operations across the organization- Adhering to established IT policies, procedures, and best practices- Maintaining a high level of customer service and responsiveness to end-user needs
About the company
Beacon Funding is a leading provider of equipment financing solutions for businesses across a wide range of industries. We have been in operation for over 30 years and have a strong reputation for delivering exceptional customer service and tailored financing options. Our team of experienced professionals is dedicated to helping our clients achieve their business goals by providing them with the equipment and financing they need to succeed.
