Mills Automotive Group
Website:
millsautogroup.com
Job details:
Crossroads Chevrolet
191 Crossroads drive, Mount Hope, WV
Full Time
BDC Manager
Crossroads Chevrolet – Beckley, WV
Crossroads Chevrolet in Beckley, WV is seeking a
high-energy, well-organized, self-motivated BDC Manager to lead our Business Development Center and maximize sales opportunities across the dealership.
This is a critical leadership role responsible for driving appointment volume, improving show rates, and ensuring a consistent, professional customer experience from first contact to arrival on the showroom floor.
Key Responsibilities
- Lead, coach, and hold accountable the BDC team to daily, weekly, and monthly performance goals
- Manage inbound and outbound phone, internet, and text leads to maximize appointment set and show rates
- Develop and enforce scripts, processes, and follow-up strategies
- Monitor CRM activity to ensure proper documentation, lead handling, and response times
- Work closely with Sales Management to align appointments with inventory and sales strategy
- Track performance metrics and continuously improve results through training and process refinement
- Maintain a high level of professionalism, urgency, and customer focus at all times
Qualifications
- Proven experience in automotive BDC leadership or high-performing internet/phone sales management
- Strong organizational skills with the ability to manage multiple priorities
- High energy, positive attitude, and strong work ethic
- Self-motivated leader who thrives in a fast-paced, performance-driven environment
- Excellent communication skills, both verbal and written
- CRM experience required
What We Offer
- Competitive compensation based on experience and performance
- 401(k) with company match
- Health, dental, and vision insurance available
- Opportunity to lead and build a high-impact BDC operation
- Stable, growth-oriented dealership environment
- Career advancement opportunities within the organization
If you’re driven, organized, and ready to lead a team that directly impacts dealership success,
Crossroads Chevrolet wants to hear from you.
Apply today and take the next step in your automotive career.
Apply for BDC Manager
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Crossroads Chevrolet
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