Product Manager

Company client currently in partnership with a well-established global market leader in Industrial Heat Solutions, dedicated to solving thermal energy problems with high quality solutions across a wide range of industries including food, chemical, metal, pharmaceutical, public sector and marine industries and they are looking to recruit a Maintenance Contract Product Manager on a permanent basis. Product Manager - Job summary As a direct report to "Services" Business Unit Vice-President, the "Maintenance contract" Product line manager will be responsible for managing the product line, driving product development, and ensuring alignment with market needs. This role involves strategic planning, sales support, and cross-functional coordination to achieve business objectives. Product Manager - Activities & Key Responsibilities Identify Market needs and define product line strategy, business plan on maintenance contracts at group level * Define and drive maintenance contract strategy. * Lead market analysis through sales data, performance data and competitor intelligence. Lead the value proposition, pricing, product development and innovation on maintenance contracts at group level * Identify innovation opportunity (Services added value, digitalization, etc..) and oversee product development. Ensure maintenance contracts consistency throughout the group and compliance with company policies. * Define value proposition, pricing list, recommended margin, go-to market and push it to area leads. Lead the process optimization and operational efficiency efforts on maintenance contracts at group level * Define and implement standardized processes. * Develop guidelines, methods, and tools: preparation of technician tours through field services, CRM and ERP tools. * Provides training material and tools, in relationship with the company training academy. Support the area managers on Sales action plan, prioritization, lead management * Develop toolkit for sales: brochures, sales pitch, lists of prospects, * Support Sales excellence process, trainings, incentive plans and CRM tools. * Monitor funnel opportunities and opportunities & sales KPIs. Support the area managers on Quotation and sales closing * Provide quotation tools and contract templates. * When relevant, support sales efforts with expert value proposition and quotations. Support the area managers on execution of maintenance contracts * Analyse project margin deviation to identify some improvement opportunities and propose action plans. * When relevant, resolve operational issues. Leader of reporting and KPIs on maintenance contracts at group level * Define and monitor key performance indicators (KPIs) to measure success. * Track and report on financial performance. * Propose corrective action or continuous improvement plans. * Propose corrective or continuous improvement action plans.