Call Center Representative - Remote (Only Locals to Indianapolis IN)

BC Forward is looking for Customer Service/Call Center Representative - Remote IN About BCforward Founded in 1998, BCforward is a Black-owned global leader in workforce management and digital product delivery solutions, headquartered in Indianapolis, IN. With a worldwide team of over 6,000 consultants, BCforward is dedicated to empowering human potential through its core values: People-Centricity, Excellence, and Diversity. As an industry pioneer, BCforward provides a best-in-class workplace, fostering a culture of accountability, innovation, and optimism. Committed to equal opportunity employment, the company champions diversity and inclusion, striving to create a positive impact for its clients, employees, and communities. Position Title: Customer Service/Call Center Representative - Remote IN Location: 2670 Executive Drive, Indianapolis, IN 46241 - (Only Locals to Indianapolis IN) Anticipated Start Date: 07/21 Expected Duration: 3-12 months Job Type: Contract with possible extension Pay Rate: $17.00/hr on W2 Interview Process: 1-Phone Screening Important Notes: The first three days of employment require onsite attendance for mandatory training. Attendance is critical—no time off is permitted during the first 14 business days. Must have reliable transportation to commute to the training location. Must have a smartphone with active data to access systems and complete setup. Candidates must be comfortable handling high call volumes, including interactions with frustrated or upset customers, in a fast-paced inbound call center environment. Onboarding/Orientation Address : 9777 N. College Ave, Indianapolis, IN 46280 Job Description Primary Purpose: To expedite the claims application process, ensure proper case assignment, and serve as the primary customer liaison to address and resolve issues or questions effectively. Essential Functions and Responsibilities: Serve as the primary point of contact for customers, resolving issues related to the claims application process and services. Communicate clearly and professionally with customers via telephone and/or written correspondence regarding all aspects of the claims process. Educate and inform customers about required documentation, processing timelines, payment details, and claim status through verbal and written communication. Accurately input application information into the claims management system, meeting internal and external customer requirements. Assign new claims to the appropriate claims handler. Redirect customer inquiries to the correct department or personnel. Foster and maintain a quality service culture within the Customer Service Team. Ensure attendance during scheduled work hours. Additional Functions and Responsibilities: Perform other duties as assigned. Support the organization's quality programs.

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work. BCforward is an equal opportunity employer.