Job Description:
Be part of a team with rotating shifts that cover a 24/7
operation
Update training and support documentation
Respond to and manage new and existing trouble ticket.
Perform tier 1 support level remediations: example restart
the application …
Document troubleshooting steps, status, d.iagnostic results,
root cause analysis
Engage higher tier support when required, including vendor
engagement
Present incident outage report
Execute defined procedures and perform mass updates
Participate in Change Management activities
Complete predefined periodic checklists and develop
suggestions for automation
Requirements
Requirements:
Excellent verbal and written communication skills in
English (high proficiency)
Attention to detail
Minimum 5 years hands on experience in an application
support role
Application knowledge: Network, Element or Fault
Management Systems
Software Knowledge: Teams, Outlook, SharePoint, MS Office
365 Suite
OS: Linux, Windows, Solaris
DB: Oracle, MySQL
SSDLC & Security
by Design
Network knowledge L2/L3, IP segments (Tool: Wire shark)
Advanced scripting knowledge: Bash, Python, Perl
Basic integration concepts: SOAP XML, REST APIs
Preferred qualifications:
Undergraduate Degree or Diploma in a Computer Science or
Engineering Related Discipline
Benefits
What
We Offer
Competitive
salaries and comprehensive health benefits
Flexible
work hours and remote work options
Professional
development and training opportunities.
A
supportive and inclusive work environment