Manager Operations

The Manager, Operations is responsible for the overall management and performance of the travel operations including operational performance, client servicing and retention, employee management and budgetary and cost management. This position demonstrates an extensive understanding and applicability of all areas in the travel industry, call center operations and client servicing. As a Manager Operations, you will Strong understanding of a client policies and processes, determining the impact to the operation team as changes are implemented Has a strong understanding and accurately and provides direction on a large spectrum of travel supplier rules Maintains and seeks expansion of current knowledge of various industries (Travel Management, Account Management, Contact Center Operations, etc.) Supports BCD Travel and client driven initiatives Reviews operations performance reports and provides direction and implements programs to improve the performance of the operations against goals Consistently follows BCD Travel guidelines Leads the team in error reduction efforts, providing direction, measurement and reviews of progress against goals Ensure customer satisfaction is measured and goals are met; implementing plans for continuous improvement Manages all key performance metrics evaluating or implementing and reviewing measurements, coaching and continuous improvement Monitors and controls departmental expenses, seeking and implementing improvements to improve the profitability of the operations Leads the effort to implement new business implementations (client, technology, processes, etc.) successfully and on-budget Manages overall budget and performance against budget Responsible for evaluating and maintaining operation staffing Responsible for all assigned administrative tasks Leads change efforts, providing information and communication Identify and communicate risks, issues and benefits to the operations and/or the customer

We're a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world's best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We're committed to sustainability and to driving success for our customers, our business and ourselves.