CSS TSSM End User Support Agent

In this role you will be part of a virtual and international team of End User Support Agents across the world you directly help our users with any technology provided by BCD to book & manage their business trips. You are registering any incident detected and are applying know solutions to incidents and simple service request. As a End User Support Agent, you will • Conduct assessment in a logical way, replicate error or test situation if possible. • Analyze from small to medium requirements (one system, one process) • Execute small to medium complex configuration changes (one system, one logic) • Coordinate activities with a range of internal or external teams across various issues • Follow-up product innovation and releases

We're a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world's best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We're committed to sustainability and to driving success for our customers, our business and ourselves.