Senior HR Advisor: International HR People Operations

Package Description

Job Reference: 23247

Band: C

Salary: Up to £39,100 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.

Contract type: 3x Permanent

Location: The Mailbox - Birmingham

Hours: As this is an International role working across different time zones we are open to discussing different hours outside of the normal 9-5

We’re happy to discuss flexible working. Please indicate your choice under the flexible working question in the application. There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage.

• Excellent career progression – the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation.
• Unrivalled training and development opportunities – our in-house Academy hosts a wide range of internal and external courses and certification.
• Benefits - We offer a negotiable salary package, a flexible 35-hour working week for work-life balance and 25 days annual leave with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care, gym and much more
  
  

If you need to discuss adjustments or access requirements for the interview process please contact the reasonable.adjustments@bbc.co.uk For any general queries, please contact: bbchr@bbc.co.uk.

Job Introduction

Are you looking for your next exciting career opportunity? Do you thrive at being a team player, sharing knowledge, experience and ideas and enjoy collaborating with peers and the wider HR community to find the best fit solutions? If so, this could be the role for you.

We are excited to announce the creation of a new team within People Services to deliver fundamental HR services to our BBC News teams based outside of the UK. Based in the UK and reporting to the Senior HR Business Partner, this role is a dynamic, generalist HR position that blends expertise, creativity and business acumen to provide effective solutions.

The primary function of the role is to provide professional advice and support on all matters included in the employee lifecycle, for example handling policy and pay related queries for staff and supporting team leaders manage performance and conduct matters. The role will work closely with Associate HRBPs and HRBP’s who are based in Region to deliver a coordinated service to approximately 1,500 employees in 60 countries.

Main Responsibilities

The Senior HR Advisers will support the smooth running of the International Advisory team within the centralised People Services function. You will support colleagues and Leaders in Region in addition to providing support to the Associate HR Business Partners based in Region on more complex cases.

Providing Day To Day HR Advisory Support Outside Of The UK On An Allocated Case Load, Which Will Include But Is Not Limited To

• Providing first line query resolution service to employees, following processes, in line with defined Service Level Agreements (SLAs)
• Supporting team leaders with performance management, absence management, misconduct and grievance, escalating where appropriate.
• To problem solve queries and issues, offering resolution and/or escalating queries to the relevant team/ 3rd party within People Services or relevant Specialist Team
• To understand and gain insight into colleague concerns and problems by questioning, exploring issues and reviewing data.
• Able to use People systems, entering data into relevant systems and ensuring data quality.
• Managing escalations as allocated from People Services and wider HR business teams, ensuring appropriate follow up and management of stakeholders.
• Support connection and collaboration with the HR Advisory team, with a focus on developing our knowledge base, proactively building awareness across People Services of our International Teams and building capability
• Ensuring compliance with appropriate Data Protection legislation at all times.
• To contribute to a culture of service excellence and support continuous improvement.
  
  

Are you the right candidate?

• HR qualification desirable but not essential
• Previous experience of working in a professional HR services environment is desirable
• Be able to demonstrate experience of managing a large caseload including complex cases up to and including dismissal across a full range of ER matters.
• Previous experience using a suite of business tools such as Microsoft, Outlook, SAP or equivalent payroll systems.
• A confident delivery of verbal and written communications with excellent attention to detail.
• Understands how to handle, resolve and escalate enquiries; passes on information promptly.
• An ability to develop effective relationships with key stakeholders.
• Ability to influence through personal credibility.
• Adaptable to change and ways of working.
  
  

About The BBC

The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC for different reasons and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk.

We don’t focus simply on what we do – we also care how we do it. Our values and the way we behave are important to us. Please make sure you’ve read about our values and behaviours here .

Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people to be part of the BBC – whether that’s to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity.

We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.

To find out more about Diversity and Inclusion at the BBC, please click here .

The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC for different reasons and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk.