Senior Coordinator, Clinical Operations (Houston, TX, US)

Baylor College of Medicine

Experience: 4+ yrs
Location: Houston, Texas, United States
Job type: Full-time

Required skills

SuccessFactors
Office Productivity
Clinic Operations Systems

About the role

Summary

The Senior Clinical Operations Coordinator provides advanced administrative and operational support to the Department of Medicine’s clinical enterprise, with a primary focus on the McNair Clinics. This role supports the Clinical Group Practice Director and serves as a lead coordinator for core clinic operations, office management, and day to day issue resolution. The position plays a key role in ensuring efficient clinic operations, a high quality patient experience, and effective on-boarding and support of clinic staff.

This position is located at the McNair Campus at the Texas Medical Center.

Job Duties

Clinical Operations & Office Management (60%)

Leads core clinic management functions for the McNair Clinics, including clinic space coordination, equipment leases, preventive maintenance, repairs, and vendor coordination.
Manages clinic supply levels, ordering processes, and inventory controls to ensure uninterrupted clinical operations.
Serves as a primary point of contact for clinic facilities issues, coordinating with internal teams and external vendors to resolve maintenance and operational concerns in a timely manner.
Supports implementation of clinic workflows and operational improvements in collaboration with clinical and administrative leadership.
Maintains accurate documentation related to clinic operations, vendors, and equipment.
Monitors and reconciles financial transactions for the central clinical accounts.
Manages HR transactions for clinical personnel in SuccessFactors.

Patient & Clinic Issue Resolution (10%)

Assists with patient scheduling needs, clinic flow issues, and coordination with scheduling teams to support timely patient access.
Responds to and help resolve day to day clinic issues to ensure smooth operations and a positive patient experience.

Leadership Support and Project Management (25%)

Provides direct administrative and operational support to the Vice-Chair of Clinical Affairs and the Director of Clinical Affairs, including coordination of clinic-related initiatives, follow up on action items, and issue escalation as needed.
Coordinates projects related to clinic improvements, optimization, and efficiency.
Serves as a senior resource for clinic staff, offering guidance on operational policies, procedures, and day to day problem solving.

Staff Onboarding, Training & Support (5%)

Coordinates and facilitates onboarding for new clinic staff, including workspace readiness, equipment access, and orientation to clinic operations.
Assists with training of new and existing staff on clinic workflows, systems, and operational standards.
Serves as a mentor and point of escalation for junior coordinators or administrative staff as applicable.
Performs other duties as assigned.

Minimum Qualifications

High School diploma or GED.
Four years of relevant experience.

Work Authorization Requirement:

This position is not eligible for visa sponsorship. Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.

Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.

About Baylor College of Medicine

Private health sciences university providing medical education and research.

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