Customer Services Rep - Patient Financial Services

Be the friendly voice and organized heart of patient services. Join our customer care team today!

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What We’re Looking For:

• Previous experience in the medical field preferred

• High School Diploma or GED preferred

• Strong customer service orientation with professional phone etiquette

• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment

• Solid organizational skills and attention to detail

• Basic computer skills preferred

• Knowledge of patient privacy standards and safety practices

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Why You'll Love Working With Us:

At Baton Rouge General our patients aren't the only people we take care of; we take care of our team too. We are proud to offer our employees the benefits and resources they need to be their best selves at work and at home.

• A comprehensive benefits program for you and your family. 

• Professional development and support.

• Various employee perks include generous paid time off, flexible positions, and our Baton Rouge General Fit! program. 

• We are a nationally and locally recognized leader in quality and ranked one of the best healthcare employers in the state.

Check out our employee perks here!

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What You Will Do:

Provide excellent service to customers and patients by processing orders, arranging services, and offering responsive support. Coordinate with internal teams to ensure timely scheduling and follow-up, and provide equipment education and support as needed.

• Accurately complete patient data entry and file management within 48 hours of service

• Answer incoming calls promptly and handle financial arrangements and patient payments as appropriate

• Schedule services efficiently to meet patient needs and generate service tickets within expected timeframes

• Resolve customer concerns and schedule follow-ups to ensure satisfaction and continuity of care

• Assist showroom visitors with professionalism and maintain a neat, welcoming space

• Provide product education and assist with Medicare qualification information

• Train patients on proper equipment use and document education provided

• Communicate effectively with the customer service manager and support store operations

• Attend required in-services and complete assigned projects accurately and on time

• Perform all other duties as assigned

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What Sets BRG Apart:

At Baton Rouge General, we are a community of compassionate, caring individuals who set the bar when it comes to healthcare excellence. Our mission is to preserve and restore health, one person at a time. From clinical to non-clinical – what you do here matters.

With over 600 licensed beds between three campuses, Baton Rouge General offers the full spectrum of care from delivering newborns to providing end of life support through hospice. With clinics located throughout Baton Rouge and the surrounding areas, our physician group provides patients with comprehensive care and a full suite of specialties, including internal and family medicine and specialty care.

Ready to be part of a team that values your skills and dedication? Apply now and take the next step in your career with us.

A healthcare organization delivering patient care and services.