Cloud Operations Engineer

Products, Cloud Engineering and Operations business function is responsible for ensuring that Basware continues to provide its customers with industry leading SaaS solutions to simplify operations and spend smarter. This global function creates and executes the product strategy, new product innovations, roadmap, design, product development and product launches for Basware's global product portfolio. Together with other Basware units, Products, Cloud Engineering and Operations ensures that our customers can successfully meet their business objectives through cooperating with Basware and using our product and service portfolio. Cloud Operation Engineer (EU Shift Timing - 2:00 PM to 10:30 PM IST) will manage mission critical processes that ensure the integrity of the service, such as Problem Management, Availability Management and Change Management according to the defined internal ITIL adhering process framework. They will also actively drive and coordinate the development of new processes and coordinate Service Quality Improvements This member will be the go-to-person for managing significant service events such as outages, security incidents, releases, audits where technical domain knowledge and strong communications skills are required. Trainings, coaching and guidance for the other junior engineers. Should be able to coordinate with other engineers taking a lead role in case of critical operations cases such as outages, handling problem investigations, production service changes and development of new processes. You will be required to coordinate with different stakeholders from other internal business functions for inputs, Root-cause analysis, troubleshooting issues and follow-ups.

Basware is how finance leaders in global enterprises can finally automate their complex, labor-intensive invoice processes and stay compliant with regulatory change. Our Accounts Payable (AP) automation and invoicing platform helps companies achieve a new level of efficiency – in a matter of months – while reducing errors and risks. We bring a unique combination of true automation, complete coverage, and deeper expertise to make it all just happen for our customers. That's why the world's most efficient AP departments at 700+ global customers rely on Basware to handle over 170 million invoices per year. Joining Basware means you'll join a team filled with innovators, passionate about their work and enthusiastic about the industry we've pioneered. You'll work alongside highly motivated, capable, and friendly individuals who collaborate to deliver world-class solutions and services. A critical part of our culture is the high amount of trust we put into our employees—we want everyone to make a difference, so we offer flexibility in how you work, giving you the freedom and support to deliver your best results. We truly live our values where: We Drive Customer Value , We Take Ownership and We Are Bold in everything we do, to make it all just happen for our customers.